Patient Access Liaison
Ascendis Pharma
June 30, 2026
On-site
New Orleans, LA
Patient Advocacy
The Patient Access Liaison (PAL) is a field-based role providing education and reimbursement support to adult and pediatric patients and caregivers.
Responsibilities
- Serve as primary point of contact for education on disease state, company products, and therapy access/administration questions.
- Build and maintain relationships with patients and caregivers (in-person and virtual).
- Assess individual patient needs and create an action plan using approved resources.
- Provide individualized education on disease state/product using approved resources.
- Educate patients on insurance coverage and how to obtain therapy.
- Provide medication administration education once coverage is established.
- Share affordability resources as needed.
- Manage long-term relationships via a tailored communication plan.
- Collaborate with cross-functional internal teams.
- Partner with Patient Advocacy; attend patient education symposia as needed.
- Partner with Patient Safety/Pharmacovigilance and Complaint Management to report adverse events and product complaints.
- Ensure compliance with relevant regulations and standards.
- Travel up to 50% (including overnight; some weekends); may include visits to patient homes.
Qualifications
- Bachelor’s degree and 5+ years in a direct patient support role; ability to explain disease state, product, and access/reimbursement concepts at a consumer level.
- Preferred: Clinical/Allied Health degree/licensure; 5+ years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- 2+ years pharmaceutical industry experience.
- Preferred: Bilingual; experience with orphan/rare disease product launches; educating on administering injectable products; navigating reimbursement obstacles.
- Familiarity with HIPAA, FDA requirements, and OIG Compliance guidelines.
- Strong interpersonal, written, and verbal communication; ability to work autonomously and respond to evolving needs.
Benefits
- 401(k) with company match; medical/dental/vision; life and AD&D; short- and long-term disability; Pet and Legal Insurance; EAP; employee discounts; professional development; HSA; flexible spending; incentive compensation; accident/critical illness/hospital indemnity; mental health resources; paid leave for new parents.
Compensation
- Base salary: $185,000–$190,000 per year.
Responsibilities
- Serve as primary point of contact for education on disease state, company products, and therapy access/administration questions.
- Build and maintain relationships with patients and caregivers (in-person and virtual).
- Assess individual patient needs and create an action plan using approved resources.
- Provide individualized education on disease state/product using approved resources.
- Educate patients on insurance coverage and how to obtain therapy.
- Provide medication administration education once coverage is established.
- Share affordability resources as needed.
- Manage long-term relationships via a tailored communication plan.
- Collaborate with cross-functional internal teams.
- Partner with Patient Advocacy; attend patient education symposia as needed.
- Partner with Patient Safety/Pharmacovigilance and Complaint Management to report adverse events and product complaints.
- Ensure compliance with relevant regulations and standards.
- Travel up to 50% (including overnight; some weekends); may include visits to patient homes.
Qualifications
- Bachelor’s degree and 5+ years in a direct patient support role; ability to explain disease state, product, and access/reimbursement concepts at a consumer level.
- Preferred: Clinical/Allied Health degree/licensure; 5+ years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- 2+ years pharmaceutical industry experience.
- Preferred: Bilingual; experience with orphan/rare disease product launches; educating on administering injectable products; navigating reimbursement obstacles.
- Familiarity with HIPAA, FDA requirements, and OIG Compliance guidelines.
- Strong interpersonal, written, and verbal communication; ability to work autonomously and respond to evolving needs.
Benefits
- 401(k) with company match; medical/dental/vision; life and AD&D; short- and long-term disability; Pet and Legal Insurance; EAP; employee discounts; professional development; HSA; flexible spending; incentive compensation; accident/critical illness/hospital indemnity; mental health resources; paid leave for new parents.
Compensation
- Base salary: $185,000–$190,000 per year.