Patient Access Liaison
Ascendis Pharma
June 30, 2026
On-site
San Diego, CA
Market Access
The Patient Access Liaison (PAL) is a field-based role providing education and reimbursement support to adult and pediatric patients and caregivers.
Responsibilities
- Primary point of contact for education on disease state, Ascendis products, and therapy access/administration questions.
- Develop and maintain in-person and virtual relationships with patients and caregivers.
- Assess patient needs to create action plans that empower advocacy using approved resources.
- Provide individualized education on disease state and product using approved resources.
- Educate patients on insurance coverage and how to obtain therapy.
- Conduct medication administration education once coverage is established.
- Provide affordability resource information as needed.
- Manage long-term patient/care team relationships with tailored communication plans.
- Collaborate with cross-functional internal teams.
- Partner with Patient Advocacy and attend patient education symposia as needed.
- Partner with Patient Safety/Pharmacovigilance and Complaint Management/Compliance to report adverse events and product complaints.
- Ensure compliance with relevant regulations/standards.
- Travel up to 50% (including overnight; some weekend travel).
Qualifications
- Bachelor’s degree + 5+ years in direct patient support; ability to explain disease state, product, and access/reimbursement concepts at a consumer level.
- Preferred: Clinical/Allied Health degree/licensure; 5+ years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- 2+ years pharmaceutical industry experience.
- Preferred: Bilingual; experience with orphan/rare disease product launches; educating patients/caregivers on administering injectable products; experience navigating reimbursement obstacles.
- Familiarity with HIPAA, FDA, and OIG compliance guidelines.
- Ability to work autonomously and communicate effectively with cross-functional partners; responsive, professional demeanor; strong written/verbal communication.
Benefits
- 401(k) w/ company match; medical/dental/vision; life and AD&D; short/long-term disability; Pet and Legal Insurance; EAP; employee discounts; professional development; HSA/FSA; incentive compensation; accident/critical illness/hospital indemnity; mental health resources; paid leave for new parents.
Compensation
- Annual base salary: $185,000–$190,000.
Responsibilities
- Primary point of contact for education on disease state, Ascendis products, and therapy access/administration questions.
- Develop and maintain in-person and virtual relationships with patients and caregivers.
- Assess patient needs to create action plans that empower advocacy using approved resources.
- Provide individualized education on disease state and product using approved resources.
- Educate patients on insurance coverage and how to obtain therapy.
- Conduct medication administration education once coverage is established.
- Provide affordability resource information as needed.
- Manage long-term patient/care team relationships with tailored communication plans.
- Collaborate with cross-functional internal teams.
- Partner with Patient Advocacy and attend patient education symposia as needed.
- Partner with Patient Safety/Pharmacovigilance and Complaint Management/Compliance to report adverse events and product complaints.
- Ensure compliance with relevant regulations/standards.
- Travel up to 50% (including overnight; some weekend travel).
Qualifications
- Bachelor’s degree + 5+ years in direct patient support; ability to explain disease state, product, and access/reimbursement concepts at a consumer level.
- Preferred: Clinical/Allied Health degree/licensure; 5+ years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- 2+ years pharmaceutical industry experience.
- Preferred: Bilingual; experience with orphan/rare disease product launches; educating patients/caregivers on administering injectable products; experience navigating reimbursement obstacles.
- Familiarity with HIPAA, FDA, and OIG compliance guidelines.
- Ability to work autonomously and communicate effectively with cross-functional partners; responsive, professional demeanor; strong written/verbal communication.
Benefits
- 401(k) w/ company match; medical/dental/vision; life and AD&D; short/long-term disability; Pet and Legal Insurance; EAP; employee discounts; professional development; HSA/FSA; incentive compensation; accident/critical illness/hospital indemnity; mental health resources; paid leave for new parents.
Compensation
- Annual base salary: $185,000–$190,000.