Patient Access Liaison
Ascendis Pharma
June 30, 2026
On-site
Greenville, SC
Patient Advocacy
The Patient Access Liaison (PAL) is a field-based role providing education and reimbursement support to adult and pediatric patients and caregivers. Supports patient access by guiding through insurance, coverage, and reimbursement; provides disease state, product, and medication administration education.
Key Responsibilities
- Serve as primary point of contact for patients/caregivers on disease state, Ascendis products, and therapy access/administration.
- Build and maintain relationships via in-person and virtual interactions.
- Assess individual patient needs and create an action plan using approved resources.
- Provide individualized education on disease state and product using approved resources.
- Educate on insurance coverage and the process for obtaining therapy.
- Conduct medication administration education once coverage is established.
- Provide information on affordability resources.
- Manage long-term relationships via tailored communication plans.
- Collaborate with cross-functional internal teams.
- Partner with Patient Advocacy and attend patient education symposia as needed.
- Partner with Patient Safety/Pharmacovigilance and Complaint Management/Quality/Compliance to report adverse events and product complaints.
- Ensure compliance with relevant regulations and standards.
- Up to 50% travel (including overnight and some weekend travel).
Qualifications
- Bachelor’s degree + at least 5 years in a direct patient support role; ability to explain disease state, product, and access/reimbursement concepts at a consumer level.
- Preferred: Clinical/Allied Health degree/licensure; at least 5 years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- Minimum 2 years pharmaceutical industry experience.
- Preferred: Bilingual; experience with product launches for orphan/rare diseases; educating patients/caregivers on injectable administration; experience navigating reimbursement obstacles.
- Familiarity with HIPAA, FDA requirements, and OIG Compliance guidelines.
- Strong interpersonal, written, and verbal communication; ability to work autonomously and respond quickly to evolving needs.
Benefits
- 401(k) with company match; medical/dental/vision; life/AD&D; short- and long-term disability; Pet and Legal Insurance; EAP; employee discounts; professional development; HSA and FSA; incentive compensation; accident/critical illness/hospital indemnity; mental health resources; paid parental leave.
Compensation
- Base salary: $185,000–$190,000. Some positions may include car/car allowance and eligibility for bonus/commissions.
(Note: no application instructions provided in the source text.)
Key Responsibilities
- Serve as primary point of contact for patients/caregivers on disease state, Ascendis products, and therapy access/administration.
- Build and maintain relationships via in-person and virtual interactions.
- Assess individual patient needs and create an action plan using approved resources.
- Provide individualized education on disease state and product using approved resources.
- Educate on insurance coverage and the process for obtaining therapy.
- Conduct medication administration education once coverage is established.
- Provide information on affordability resources.
- Manage long-term relationships via tailored communication plans.
- Collaborate with cross-functional internal teams.
- Partner with Patient Advocacy and attend patient education symposia as needed.
- Partner with Patient Safety/Pharmacovigilance and Complaint Management/Quality/Compliance to report adverse events and product complaints.
- Ensure compliance with relevant regulations and standards.
- Up to 50% travel (including overnight and some weekend travel).
Qualifications
- Bachelor’s degree + at least 5 years in a direct patient support role; ability to explain disease state, product, and access/reimbursement concepts at a consumer level.
- Preferred: Clinical/Allied Health degree/licensure; at least 5 years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- Minimum 2 years pharmaceutical industry experience.
- Preferred: Bilingual; experience with product launches for orphan/rare diseases; educating patients/caregivers on injectable administration; experience navigating reimbursement obstacles.
- Familiarity with HIPAA, FDA requirements, and OIG Compliance guidelines.
- Strong interpersonal, written, and verbal communication; ability to work autonomously and respond quickly to evolving needs.
Benefits
- 401(k) with company match; medical/dental/vision; life/AD&D; short- and long-term disability; Pet and Legal Insurance; EAP; employee discounts; professional development; HSA and FSA; incentive compensation; accident/critical illness/hospital indemnity; mental health resources; paid parental leave.
Compensation
- Base salary: $185,000–$190,000. Some positions may include car/car allowance and eligibility for bonus/commissions.
(Note: no application instructions provided in the source text.)