Patient Access Liaison
Ascendis Pharma
June 30, 2026
On-site
Seattle, WA
Patient Advocacy
The Patient Access Liaison (PAL) is a field-based role dedicated to providing education and reimbursement support to adult and pediatric patients and caregivers.
Key Responsibilities
- Serve as the primary point of contact for patients and caregivers for education on disease state, Ascendis products, and questions related to therapy access and administration.
- Develop and maintain relationships with patients and caregivers via in-person and virtual interactions.
- Assess individual patient needs and develop an action plan that empowers patient/caregiver advocacy using approved resources.
- Provide individualized education on disease state and product using approved resources.
- Educate patients on insurance coverage and the process for obtaining therapy.
- Conduct medication administration education once coverage is established.
- Provide information on affordability resources as needed.
- Manage long-term relationships through a tailored communication plan.
- Collaborate with cross-functional internal teams; partner with Patient Advocacy and attend patient education symposia as needed.
- Partner with Patient Safety, Pharmacovigilance (PV), and Complaint Management/Compliance to report AEs and product complaints.
- Ensure compliance with relevant regulations and standards.
- Up to 50% travel, including overnight travel; some weekend travel.
Qualifications
- Bachelor’s degree + at least 5 years in a direct patient support role; ability to explain disease state, product, and access/reimbursement concepts at a consumer level.
- Clinical/Allied Health degree/licensure preferred; at least 5 years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- Minimum 2 years pharmaceutical industry experience.
- Bilingual preferred.
- Preferred: experience with product launches for orphan/rare diseases; experience educating patients/caregivers on administering injectable products; experience working through reimbursement obstacles.
- Familiarity with HIPAA, FDA requirements, and OIG Compliance guidelines.
- Ability to work autonomously, communicate effectively with cross-functional partners, and adapt quickly to evolving needs.
Benefits
- 401(k) with company match; medical/dental/vision; life and AD&D; short- and long-term disability; Pet and Legal Insurance; Employee Assistance Program; Employee Discounts; Professional Development; HSA; Flexible Spending Accounts; incentive compensation plans; Accident/Critical Illness/Hospital Indemnity; Mental Health resources; paid leave benefits for new parents.
Compensation
- Annual base salary: $185,000–$190,000 (additional car/allowance and bonus/commission may apply).
Key Responsibilities
- Serve as the primary point of contact for patients and caregivers for education on disease state, Ascendis products, and questions related to therapy access and administration.
- Develop and maintain relationships with patients and caregivers via in-person and virtual interactions.
- Assess individual patient needs and develop an action plan that empowers patient/caregiver advocacy using approved resources.
- Provide individualized education on disease state and product using approved resources.
- Educate patients on insurance coverage and the process for obtaining therapy.
- Conduct medication administration education once coverage is established.
- Provide information on affordability resources as needed.
- Manage long-term relationships through a tailored communication plan.
- Collaborate with cross-functional internal teams; partner with Patient Advocacy and attend patient education symposia as needed.
- Partner with Patient Safety, Pharmacovigilance (PV), and Complaint Management/Compliance to report AEs and product complaints.
- Ensure compliance with relevant regulations and standards.
- Up to 50% travel, including overnight travel; some weekend travel.
Qualifications
- Bachelor’s degree + at least 5 years in a direct patient support role; ability to explain disease state, product, and access/reimbursement concepts at a consumer level.
- Clinical/Allied Health degree/licensure preferred; at least 5 years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- Minimum 2 years pharmaceutical industry experience.
- Bilingual preferred.
- Preferred: experience with product launches for orphan/rare diseases; experience educating patients/caregivers on administering injectable products; experience working through reimbursement obstacles.
- Familiarity with HIPAA, FDA requirements, and OIG Compliance guidelines.
- Ability to work autonomously, communicate effectively with cross-functional partners, and adapt quickly to evolving needs.
Benefits
- 401(k) with company match; medical/dental/vision; life and AD&D; short- and long-term disability; Pet and Legal Insurance; Employee Assistance Program; Employee Discounts; Professional Development; HSA; Flexible Spending Accounts; incentive compensation plans; Accident/Critical Illness/Hospital Indemnity; Mental Health resources; paid leave benefits for new parents.
Compensation
- Annual base salary: $185,000–$190,000 (additional car/allowance and bonus/commission may apply).