Patient Access Liaison
Ascendis Pharma
June 30, 2026
On-site
Baton Rouge, LA
Patient Advocacy
The Patient Access Liaison (PAL) is a field-based role providing education and reimbursement support to adult and pediatric patients and caregivers.
Key Responsibilities:
- Serve as primary point of contact for education on disease state, Ascendis products, and therapy access/administration questions.
- Develop and maintain relationships via in-person and virtual interactions.
- Assess patient needs and create an action plan using approved resources to empower advocacy.
- Provide individualized disease state/product education using approved resources.
- Educate patients on insurance coverage and how to obtain therapy.
- Conduct medication administration education once coverage is established.
- Provide affordability resource information as needed.
- Manage long-term relationships with patients/care team via tailored communication plans.
- Collaborate with cross-functional internal teams.
- Partner with Patient Advocacy; attend patient education symposia as needed.
- Partner with Patient Safety/Pharmacovigilance and Complaint Management/Quality/Compliance to report AEs and product complaints.
- Ensure compliance with relevant regulations and standards.
- Up to 50% travel (including overnight, some weekend travel) including visits to patient homes.
Qualifications:
- Bachelor’s degree + at least 5 years’ experience in direct patient support; ability to explain disease state, product, and access/reimbursement concepts at a consumer level.
- Clinical/Allied Health degree/licensure preferred; at least 5 years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- Minimum 2 years pharmaceutical industry experience.
- Bilingual preferred.
- Experience in product launches for orphan/rare diseases (ability to learn detailed product/disease info preferred).
- Experience educating patients/caregivers on administering injectable products.
- Experience navigating reimbursement obstacles.
- Familiarity with HIPAA, FDA requirements, and OIG compliance guidelines.
- Ability to work autonomously and communicate effectively cross-functionally.
- Professional, proactive demeanor with excellent interpersonal, written, and verbal communication.
Benefits:
- 401(k) with company match; medical/dental/vision; life and AD&D; short/long-term disability; Pet and Legal insurance; EAP; employee discounts; professional development; HSA/FSA; incentive compensation; accident/critical illness/hospital indemnity; mental health resources; paid leave for new parents.
- Annual base salary: $185,000–$190,000 (plus possible car/commission/bonus depending on position/performance).
Key Responsibilities:
- Serve as primary point of contact for education on disease state, Ascendis products, and therapy access/administration questions.
- Develop and maintain relationships via in-person and virtual interactions.
- Assess patient needs and create an action plan using approved resources to empower advocacy.
- Provide individualized disease state/product education using approved resources.
- Educate patients on insurance coverage and how to obtain therapy.
- Conduct medication administration education once coverage is established.
- Provide affordability resource information as needed.
- Manage long-term relationships with patients/care team via tailored communication plans.
- Collaborate with cross-functional internal teams.
- Partner with Patient Advocacy; attend patient education symposia as needed.
- Partner with Patient Safety/Pharmacovigilance and Complaint Management/Quality/Compliance to report AEs and product complaints.
- Ensure compliance with relevant regulations and standards.
- Up to 50% travel (including overnight, some weekend travel) including visits to patient homes.
Qualifications:
- Bachelor’s degree + at least 5 years’ experience in direct patient support; ability to explain disease state, product, and access/reimbursement concepts at a consumer level.
- Clinical/Allied Health degree/licensure preferred; at least 5 years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- Minimum 2 years pharmaceutical industry experience.
- Bilingual preferred.
- Experience in product launches for orphan/rare diseases (ability to learn detailed product/disease info preferred).
- Experience educating patients/caregivers on administering injectable products.
- Experience navigating reimbursement obstacles.
- Familiarity with HIPAA, FDA requirements, and OIG compliance guidelines.
- Ability to work autonomously and communicate effectively cross-functionally.
- Professional, proactive demeanor with excellent interpersonal, written, and verbal communication.
Benefits:
- 401(k) with company match; medical/dental/vision; life and AD&D; short/long-term disability; Pet and Legal insurance; EAP; employee discounts; professional development; HSA/FSA; incentive compensation; accident/critical illness/hospital indemnity; mental health resources; paid leave for new parents.
- Annual base salary: $185,000–$190,000 (plus possible car/commission/bonus depending on position/performance).