Patient Access Liaison
Ascendis Pharma
June 26, 2026
On-site
Sacramento, CA
Patient Advocacy
The Patient Access Liaison (PAL) is a field-based role providing education and reimbursement support to adult and pediatric patients and caregivers.
Responsibilities:
- Serve as primary contact for education on disease state, Ascendis products, and therapy access/administration.
- Build and maintain relationships with patients and caregivers (in-person and virtual).
- Assess individual patient needs and create an action plan using approved resources.
- Provide individualized disease/product education using approved resources.
- Educate patients on insurance coverage and how to obtain therapy.
- Provide medication administration education once coverage is established.
- Share affordability resources as needed.
- Maintain long-term relationships via a tailored communication plan.
- Collaborate with cross-functional internal teams.
- Partner with Patient Advocacy; attend patient education symposia as needed.
- Partner with Patient Safety/Pharmacovigilance and Complaint Management/Compliance to report adverse events and product complaints.
- Ensure compliance with relevant regulations and standards.
- Travel up to 50% (including overnight; some weekend travel).
Qualifications:
- Bachelor’s degree + 5+ years in direct patient support; explain disease state, product, and access/reimbursement concepts at consumer level.
- Preferred: Clinical/Allied Health degree/licensure; 5+ years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- Minimum 2 years pharmaceutical industry experience.
- Bilingual preferred.
- Preferred: orphan/rare disease product launch experience; experience educating on injectable administration; experience navigating reimbursement obstacles.
- Familiarity with HIPAA, FDA requirements, and OIG compliance guidelines.
- Strong interpersonal and communication skills; autonomous, adaptable; adherence to company compliance programs/policies.
Benefits:
- 401(k) match; medical/dental/vision; life/AD&D; short/long-term disability; pet and legal insurance; EAP; employee discounts; professional development; HSA/FSA; incentive plans; accident/critical illness/hospital indemnity; mental health resources; paid parental leave.
Compensation:
- Annual base salary: $185,000–$190,000.
Responsibilities:
- Serve as primary contact for education on disease state, Ascendis products, and therapy access/administration.
- Build and maintain relationships with patients and caregivers (in-person and virtual).
- Assess individual patient needs and create an action plan using approved resources.
- Provide individualized disease/product education using approved resources.
- Educate patients on insurance coverage and how to obtain therapy.
- Provide medication administration education once coverage is established.
- Share affordability resources as needed.
- Maintain long-term relationships via a tailored communication plan.
- Collaborate with cross-functional internal teams.
- Partner with Patient Advocacy; attend patient education symposia as needed.
- Partner with Patient Safety/Pharmacovigilance and Complaint Management/Compliance to report adverse events and product complaints.
- Ensure compliance with relevant regulations and standards.
- Travel up to 50% (including overnight; some weekend travel).
Qualifications:
- Bachelor’s degree + 5+ years in direct patient support; explain disease state, product, and access/reimbursement concepts at consumer level.
- Preferred: Clinical/Allied Health degree/licensure; 5+ years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- Minimum 2 years pharmaceutical industry experience.
- Bilingual preferred.
- Preferred: orphan/rare disease product launch experience; experience educating on injectable administration; experience navigating reimbursement obstacles.
- Familiarity with HIPAA, FDA requirements, and OIG compliance guidelines.
- Strong interpersonal and communication skills; autonomous, adaptable; adherence to company compliance programs/policies.
Benefits:
- 401(k) match; medical/dental/vision; life/AD&D; short/long-term disability; pet and legal insurance; EAP; employee discounts; professional development; HSA/FSA; incentive plans; accident/critical illness/hospital indemnity; mental health resources; paid parental leave.
Compensation:
- Annual base salary: $185,000–$190,000.