Patient Access Liaison
Ascendis Pharma
June 30, 2026
On-site
Cleveland, OH
Patient Advocacy
The Patient Access Liaison (PAL) (field-based) provides education and reimbursement support to adult and pediatric patients and caregivers, guiding them through insurance, coverage, and reimbursement, and delivering disease state, product, and medication administration education.
Key Responsibilities:
- Serve as primary point of contact for education on disease state, Ascendis products, and therapy access/administration.
- Build and maintain relationships via in-person and virtual interactions.
- Assess patient needs and create an action plan using approved resources to support advocacy.
- Provide individualized education (disease state and product) and educate on insurance coverage and obtaining therapy.
- Conduct medication administration education once coverage is established.
- Provide affordability resources as needed.
- Manage long-term relationships via tailored communication plans.
- Collaborate with cross-functional internal teams; partner with Patient Advocacy; attend patient education symposia.
- Partner with Patient Safety/Pharmacovigilance and Complaint Management/Quality/Compliance to report AEs and product complaints.
- Ensure compliance with relevant regulations/standards.
- Up to 50% travel (including overnight and some weekend travel).
Qualifications:
- Bachelor’s degree + 5+ years in direct patient support; ability to explain disease/product/access & reimbursement concepts at consumer level.
- Clinical/Allied Health degree/licensure preferred; 5+ years clinical experience (pediatrics, endocrinology, neurology, ENT, orthopedics, or related).
- 2+ years pharmaceutical industry experience.
- Bilingual preferred.
- Preferred: rare/orphan product launch experience; educating on injectable administration; reimbursement obstacle experience.
- Familiarity with HIPAA, FDA requirements, and OIG compliance guidelines.
- Strong interpersonal, written, and verbal communication; proactive and able to work autonomously.
Benefits (selected): 401(k) match; medical/dental/vision; life & AD&D; short/long-term disability; HSA/FSA; professional development; incentive plans; paid leave for new parents.
Base salary: $185,000–$190,000.
Key Responsibilities:
- Serve as primary point of contact for education on disease state, Ascendis products, and therapy access/administration.
- Build and maintain relationships via in-person and virtual interactions.
- Assess patient needs and create an action plan using approved resources to support advocacy.
- Provide individualized education (disease state and product) and educate on insurance coverage and obtaining therapy.
- Conduct medication administration education once coverage is established.
- Provide affordability resources as needed.
- Manage long-term relationships via tailored communication plans.
- Collaborate with cross-functional internal teams; partner with Patient Advocacy; attend patient education symposia.
- Partner with Patient Safety/Pharmacovigilance and Complaint Management/Quality/Compliance to report AEs and product complaints.
- Ensure compliance with relevant regulations/standards.
- Up to 50% travel (including overnight and some weekend travel).
Qualifications:
- Bachelor’s degree + 5+ years in direct patient support; ability to explain disease/product/access & reimbursement concepts at consumer level.
- Clinical/Allied Health degree/licensure preferred; 5+ years clinical experience (pediatrics, endocrinology, neurology, ENT, orthopedics, or related).
- 2+ years pharmaceutical industry experience.
- Bilingual preferred.
- Preferred: rare/orphan product launch experience; educating on injectable administration; reimbursement obstacle experience.
- Familiarity with HIPAA, FDA requirements, and OIG compliance guidelines.
- Strong interpersonal, written, and verbal communication; proactive and able to work autonomously.
Benefits (selected): 401(k) match; medical/dental/vision; life & AD&D; short/long-term disability; HSA/FSA; professional development; incentive plans; paid leave for new parents.
Base salary: $185,000–$190,000.