Patient Access Liaison
Ascendis Pharma
June 30, 2026
On-site
Amarillo, TX
Patient Advocacy
The Patient Access Liaison (PAL) is a field-based role providing education and reimbursement support to adult and pediatric patients and caregivers, guiding them through insurance/coverage/reimbursement processes and delivering disease state, product, and medication administration education.
Responsibilities
- Serve as primary point of contact for education on disease state, Ascendis products, and therapy access/administration.
- Develop and maintain relationships with patients/caregivers in-person and virtually.
- Assess individual patient needs and create action plans using approved resources.
- Provide individualized education on disease state and product.
- Educate patients on insurance coverage and process to obtain therapy.
- Conduct medication administration education once coverage is established.
- Provide affordability resource information as needed.
- Manage long-term patient/care team relationships with tailored communication plans.
- Collaborate with cross-functional internal teams.
- Partner with Patient Advocacy; attend patient education symposia as needed.
- Partner with Patient Safety/PV and Complaint Management/Quality/Compliance to report AEs and product complaints.
- Ensure compliance with relevant regulations/standards.
- Up to 50% travel (including overnight); some weekend travel.
Qualifications
- Bachelor’s degree + 5+ years in a direct patient support role; ability to explain disease, product, and access/reimbursement concepts at consumer level.
- Clinical/Allied Health degree/licensure preferred; 5+ years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- 2+ years pharmaceutical industry experience.
- Bilingual preferred.
- Preferred: product launch experience for orphan/rare diseases.
- Experience educating patients/caregivers on administering injectable products.
- Experience in patient education and navigating reimbursement obstacles.
- Familiarity with HIPAA, FDA requirements, and OIG compliance guidelines.
- Ability to work autonomously, communicate cross-functionally, and adapt quickly.
- Excellent interpersonal, written, and verbal communication; adherence to compliance programs.
Benefits (as listed)
- 401(k) with company match; medical/dental/vision; life and AD&D; short/long-term disability; pet and legal insurance; EAP; employee discounts; professional development; HSA; flexible spending; incentive compensation; accident/critical illness/hospital indemnity; mental health resources; paid parental leave.
Base salary: $185,000–$190,000.
Responsibilities
- Serve as primary point of contact for education on disease state, Ascendis products, and therapy access/administration.
- Develop and maintain relationships with patients/caregivers in-person and virtually.
- Assess individual patient needs and create action plans using approved resources.
- Provide individualized education on disease state and product.
- Educate patients on insurance coverage and process to obtain therapy.
- Conduct medication administration education once coverage is established.
- Provide affordability resource information as needed.
- Manage long-term patient/care team relationships with tailored communication plans.
- Collaborate with cross-functional internal teams.
- Partner with Patient Advocacy; attend patient education symposia as needed.
- Partner with Patient Safety/PV and Complaint Management/Quality/Compliance to report AEs and product complaints.
- Ensure compliance with relevant regulations/standards.
- Up to 50% travel (including overnight); some weekend travel.
Qualifications
- Bachelor’s degree + 5+ years in a direct patient support role; ability to explain disease, product, and access/reimbursement concepts at consumer level.
- Clinical/Allied Health degree/licensure preferred; 5+ years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- 2+ years pharmaceutical industry experience.
- Bilingual preferred.
- Preferred: product launch experience for orphan/rare diseases.
- Experience educating patients/caregivers on administering injectable products.
- Experience in patient education and navigating reimbursement obstacles.
- Familiarity with HIPAA, FDA requirements, and OIG compliance guidelines.
- Ability to work autonomously, communicate cross-functionally, and adapt quickly.
- Excellent interpersonal, written, and verbal communication; adherence to compliance programs.
Benefits (as listed)
- 401(k) with company match; medical/dental/vision; life and AD&D; short/long-term disability; pet and legal insurance; EAP; employee discounts; professional development; HSA; flexible spending; incentive compensation; accident/critical illness/hospital indemnity; mental health resources; paid parental leave.
Base salary: $185,000–$190,000.