Patient Access Liaison
Ascendis Pharma
June 30, 2026
On-site
Tulsa, OK
Market Access
The Patient Access Liaison (PAL) is a field-based role providing education and reimbursement support to adult and pediatric patients and caregivers.
Key Responsibilities
- Serve as primary point of contact for education on disease state, Ascendis products, and therapy access/administration.
- Build and maintain patient/caregiver relationships via in-person and virtual interactions.
- Assess patient needs and develop an action plan using approved resources.
- Provide individualized disease state and product education.
- Educate patients on insurance coverage and process to obtain therapy.
- Conduct medication administration education once coverage is established.
- Provide affordability resource information.
- Manage long-term relationships with a tailored communication plan.
- Collaborate with cross-functional internal teams; partner with Patient Advocacy and attend education symposia.
- Partner with Patient Safety/Pharmacovigilance and Complaint Management to report AEs and product complaints.
- Ensure compliance with relevant regulations and standards.
- Up to 50% travel (including overnight; some weekend travel); may include visits to patient homes.
Qualifications
- Bachelor’s degree + 5+ years in a direct patient support role; ability to explain disease state, product, and access/reimbursement concepts at consumer level.
- Preferred: clinical/allied health degree/licensure + 5+ years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- Minimum 2 years pharmaceutical industry experience.
- Preferred: bilingual; orphan/rare disease product launch experience; experience educating patients/caregivers on administering injectable products; reimbursement obstacle experience.
- Familiarity with HIPAA, FDA requirements, and OIG compliance guidelines.
- Autonomy, cross-functional communication, adaptability, excellent interpersonal and written/verbal communication.
Benefits
- 401(k) w/ company match; medical/dental/vision; Life/AD&D; short/long-term disability; Pet and Legal insurance; EAP; employee discounts; professional development; HSA/FSA; incentive plans; Accident/Critical Illness/Hospital Indemnity; mental health resources; paid leave for new parents.
- Annual base salary: $185,000–$190,000.
Key Responsibilities
- Serve as primary point of contact for education on disease state, Ascendis products, and therapy access/administration.
- Build and maintain patient/caregiver relationships via in-person and virtual interactions.
- Assess patient needs and develop an action plan using approved resources.
- Provide individualized disease state and product education.
- Educate patients on insurance coverage and process to obtain therapy.
- Conduct medication administration education once coverage is established.
- Provide affordability resource information.
- Manage long-term relationships with a tailored communication plan.
- Collaborate with cross-functional internal teams; partner with Patient Advocacy and attend education symposia.
- Partner with Patient Safety/Pharmacovigilance and Complaint Management to report AEs and product complaints.
- Ensure compliance with relevant regulations and standards.
- Up to 50% travel (including overnight; some weekend travel); may include visits to patient homes.
Qualifications
- Bachelor’s degree + 5+ years in a direct patient support role; ability to explain disease state, product, and access/reimbursement concepts at consumer level.
- Preferred: clinical/allied health degree/licensure + 5+ years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- Minimum 2 years pharmaceutical industry experience.
- Preferred: bilingual; orphan/rare disease product launch experience; experience educating patients/caregivers on administering injectable products; reimbursement obstacle experience.
- Familiarity with HIPAA, FDA requirements, and OIG compliance guidelines.
- Autonomy, cross-functional communication, adaptability, excellent interpersonal and written/verbal communication.
Benefits
- 401(k) w/ company match; medical/dental/vision; Life/AD&D; short/long-term disability; Pet and Legal insurance; EAP; employee discounts; professional development; HSA/FSA; incentive plans; Accident/Critical Illness/Hospital Indemnity; mental health resources; paid leave for new parents.
- Annual base salary: $185,000–$190,000.