Patient Access Liaison
Ascendis Pharma
June 30, 2026
On-site
Pittsburgh, PA
Patient Advocacy
The Patient Access Liaison (PAL) is a field-based role providing education and reimbursement support to adult and pediatric patients and caregivers.
Key Responsibilities
- Serve as the primary point of contact for patients and caregivers for disease state, Ascendis products, and therapy access/administration questions.
- Develop and maintain relationships via in-person and virtual interactions.
- Assess individual patient needs and create an action plan using approved resources to empower advocacy.
- Provide individualized education on disease state and product using approved resources.
- Educate patients on insurance coverage and the process to obtain therapy.
- Conduct medication administration education once coverage is established.
- Provide information on affordability resources as needed.
- Manage long-term relationships by developing tailored communication plans with patients and care teams.
- Collaborate with cross-functional internal teams.
- Partner with Patient Advocacy; attend patient education symposia as needed.
- Partner with Patient Safety/PV and Complaint Management Quality Systems/Compliance to report AEs and product complaints.
- Ensure compliance with relevant regulations and standards.
- Up to 50% travel, including overnight and some weekend travel (including patient home visits).
Qualifications
- Bachelor’s degree + at least 5 years in direct patient support; ability to explain disease state, product, and access/reimbursement concepts at a consumer level.
- Preferred: Clinical/Allied Health degree/licensure + at least 5 years clinical experience (pediatrics, endocrinology, neurology, ENT, orthopedics, or related).
- Minimum 2 years pharmaceutical industry experience.
- Preferred: Bilingual; experience with orphan/rare disease product launches; experience educating on injectable product administration; experience navigating reimbursement obstacles.
- Familiarity with HIPAA, FDA requirements, and OIG compliance guidelines.
- Ability to work autonomously, communicate effectively, and adapt quickly.
- Professional, proactive demeanor with excellent interpersonal and communication skills.
Benefits
- 401(k) match; medical/dental/vision; Life and AD&D; short/long-term disability; Pet and Legal Insurance; Employee Assistance Program; Employee Discounts; Professional Development; HSA; Flexible Spending Accounts; incentive compensation plans; Accident/Critical Illness/Hospital Indemnity; Mental Health resources; paid leave for new parents.
Compensation
- Annual base salary: $185,000–$190,000.
Note to Recruiters
- External search party solicitation is not allowed without written permission from Ascendis Pharma HR (Talent Acquisition Partner or HR Director).
Key Responsibilities
- Serve as the primary point of contact for patients and caregivers for disease state, Ascendis products, and therapy access/administration questions.
- Develop and maintain relationships via in-person and virtual interactions.
- Assess individual patient needs and create an action plan using approved resources to empower advocacy.
- Provide individualized education on disease state and product using approved resources.
- Educate patients on insurance coverage and the process to obtain therapy.
- Conduct medication administration education once coverage is established.
- Provide information on affordability resources as needed.
- Manage long-term relationships by developing tailored communication plans with patients and care teams.
- Collaborate with cross-functional internal teams.
- Partner with Patient Advocacy; attend patient education symposia as needed.
- Partner with Patient Safety/PV and Complaint Management Quality Systems/Compliance to report AEs and product complaints.
- Ensure compliance with relevant regulations and standards.
- Up to 50% travel, including overnight and some weekend travel (including patient home visits).
Qualifications
- Bachelor’s degree + at least 5 years in direct patient support; ability to explain disease state, product, and access/reimbursement concepts at a consumer level.
- Preferred: Clinical/Allied Health degree/licensure + at least 5 years clinical experience (pediatrics, endocrinology, neurology, ENT, orthopedics, or related).
- Minimum 2 years pharmaceutical industry experience.
- Preferred: Bilingual; experience with orphan/rare disease product launches; experience educating on injectable product administration; experience navigating reimbursement obstacles.
- Familiarity with HIPAA, FDA requirements, and OIG compliance guidelines.
- Ability to work autonomously, communicate effectively, and adapt quickly.
- Professional, proactive demeanor with excellent interpersonal and communication skills.
Benefits
- 401(k) match; medical/dental/vision; Life and AD&D; short/long-term disability; Pet and Legal Insurance; Employee Assistance Program; Employee Discounts; Professional Development; HSA; Flexible Spending Accounts; incentive compensation plans; Accident/Critical Illness/Hospital Indemnity; Mental Health resources; paid leave for new parents.
Compensation
- Annual base salary: $185,000–$190,000.
Note to Recruiters
- External search party solicitation is not allowed without written permission from Ascendis Pharma HR (Talent Acquisition Partner or HR Director).