Patient Access Liaison
Ascendis Pharma
June 30, 2026
On-site
Boston, MA
Patient Advocacy
The Patient Access Liaison (PAL) provides education and reimbursement support to adult and pediatric patients and caregivers, guiding them through insurance/coverage/reimbursement and offering disease state, product, and medication administration education.
Responsibilities:
- Primary contact for education on disease state, Ascendis products, and therapy access/administration.
- Build and maintain relationships via in-person and virtual interactions.
- Assess patient needs and create an approved-resource plan to support patient/caregiver advocacy.
- Provide individualized education on disease state and product; educate on insurance coverage and how to obtain therapy.
- Conduct medication administration education once coverage is established.
- Share affordability resources as needed.
- Maintain long-term relationships with a tailored communication plan for patients and care teams.
- Collaborate with cross-functional teams; partner with Patient Advocacy and attend patient education symposia as needed.
- Partner with Patient Safety/PV and Complaint Management/Quality & Compliance to report adverse events (AEs) and product complaints.
- Ensure compliance with relevant regulations/standards.
- Travel up to 50% (including overnight, weekend travel; may include patient home visits).
Qualifications:
- Bachelor’s degree + 5+ years in direct patient support; ability to explain disease, product, and access/reimbursement at a consumer level.
- Preferred: Clinical/Allied Health degree/licensure + 5+ years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- 2+ years pharmaceutical industry experience.
- Preferred: bilingual; orphan/rare disease product launch experience; experience educating on injectable administration.
- Experience addressing reimbursement obstacles.
- Familiarity with HIPAA, FDA requirements, and OIG compliance guidelines.
- Strong interpersonal, written, and verbal communication; autonomous, team-oriented.
- Professional, proactive; ability to adapt to evolving patient/care team needs.
Benefits:
- 401(k) w/ company match; medical/dental/vision; life/AD&D; short/long-term disability; Pet & Legal Insurance; EAP; discounts; professional development; HSA/FSA; incentive plans; accident/critical illness/hospital indemnity; mental health resources; paid parental leave.
Compensation:
- Annual base salary: $185,000–$190,000.
Responsibilities:
- Primary contact for education on disease state, Ascendis products, and therapy access/administration.
- Build and maintain relationships via in-person and virtual interactions.
- Assess patient needs and create an approved-resource plan to support patient/caregiver advocacy.
- Provide individualized education on disease state and product; educate on insurance coverage and how to obtain therapy.
- Conduct medication administration education once coverage is established.
- Share affordability resources as needed.
- Maintain long-term relationships with a tailored communication plan for patients and care teams.
- Collaborate with cross-functional teams; partner with Patient Advocacy and attend patient education symposia as needed.
- Partner with Patient Safety/PV and Complaint Management/Quality & Compliance to report adverse events (AEs) and product complaints.
- Ensure compliance with relevant regulations/standards.
- Travel up to 50% (including overnight, weekend travel; may include patient home visits).
Qualifications:
- Bachelor’s degree + 5+ years in direct patient support; ability to explain disease, product, and access/reimbursement at a consumer level.
- Preferred: Clinical/Allied Health degree/licensure + 5+ years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- 2+ years pharmaceutical industry experience.
- Preferred: bilingual; orphan/rare disease product launch experience; experience educating on injectable administration.
- Experience addressing reimbursement obstacles.
- Familiarity with HIPAA, FDA requirements, and OIG compliance guidelines.
- Strong interpersonal, written, and verbal communication; autonomous, team-oriented.
- Professional, proactive; ability to adapt to evolving patient/care team needs.
Benefits:
- 401(k) w/ company match; medical/dental/vision; life/AD&D; short/long-term disability; Pet & Legal Insurance; EAP; discounts; professional development; HSA/FSA; incentive plans; accident/critical illness/hospital indemnity; mental health resources; paid parental leave.
Compensation:
- Annual base salary: $185,000–$190,000.