Patient Access Liaison
Ascendis Pharma
June 30, 2026
On-site
Columbia, SC
Patient Advocacy
Key Responsibilities:
- Serve as the primary point of contact for patients and caregivers for education on disease state, Ascendis products, and therapy access/administration questions.
- Develop and maintain relationships via in-person and virtual interactions.
- Assess individual patient needs to create an action plan that supports patient/caregiver advocacy using approved resources.
- Provide individualized disease state and product education using approved resources.
- Educate patients on insurance coverage and the process to obtain therapy.
- Conduct medication administration education once coverage is established.
- Provide information on affordability resources as needed.
- Manage long-term relationships with patients and care teams via a tailored communication plan.
- Collaborate with cross-functional internal teams; partner with Patient Advocacy and attend patient education symposia as needed.
- Partner with Patient Safety/Pharmacovigilance and Complaint Management/Compliance to report adverse events and product complaints.
- Ensure compliance with relevant regulations/standards.
- Up to 50% travel, including overnight, patient home visits, and some weekend travel.
Qualifications:
- Bachelor’s degree and at least 5 years in a direct patient support role; ability to explain disease state, product, and access/reimbursement concepts at a consumer level.
- Clinical/Allied Health degree/licensure preferred; at least 5 years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- Minimum 2 years pharmaceutical industry experience.
- Bilingual preferred.
- Preferred: experience with product launches for orphan/rare diseases.
- Experience educating patients/caregivers on administering injectable products.
- Experience working through reimbursement obstacles.
- Familiarity with HIPAA, FDA requirements, and OIG compliance guidelines.
- Ability to work autonomously, communicate cross-functionally, and adapt quickly.
- Professional, proactive demeanor with excellent interpersonal and communication skills.
Benefits (as stated): 401(k) with match, medical/dental/vision, Life and AD&D, short/long-term disability, pet/legal insurance, EAP, discounts, professional development, HSA/FSA, incentive compensation, accident/critical illness/hospital indemnity, mental health resources, and paid parental leave.
Compensation: Annual base salary $185,000–$190,000. Some positions may include car allowance and eligibility for commissions/bonus.
- Serve as the primary point of contact for patients and caregivers for education on disease state, Ascendis products, and therapy access/administration questions.
- Develop and maintain relationships via in-person and virtual interactions.
- Assess individual patient needs to create an action plan that supports patient/caregiver advocacy using approved resources.
- Provide individualized disease state and product education using approved resources.
- Educate patients on insurance coverage and the process to obtain therapy.
- Conduct medication administration education once coverage is established.
- Provide information on affordability resources as needed.
- Manage long-term relationships with patients and care teams via a tailored communication plan.
- Collaborate with cross-functional internal teams; partner with Patient Advocacy and attend patient education symposia as needed.
- Partner with Patient Safety/Pharmacovigilance and Complaint Management/Compliance to report adverse events and product complaints.
- Ensure compliance with relevant regulations/standards.
- Up to 50% travel, including overnight, patient home visits, and some weekend travel.
Qualifications:
- Bachelor’s degree and at least 5 years in a direct patient support role; ability to explain disease state, product, and access/reimbursement concepts at a consumer level.
- Clinical/Allied Health degree/licensure preferred; at least 5 years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- Minimum 2 years pharmaceutical industry experience.
- Bilingual preferred.
- Preferred: experience with product launches for orphan/rare diseases.
- Experience educating patients/caregivers on administering injectable products.
- Experience working through reimbursement obstacles.
- Familiarity with HIPAA, FDA requirements, and OIG compliance guidelines.
- Ability to work autonomously, communicate cross-functionally, and adapt quickly.
- Professional, proactive demeanor with excellent interpersonal and communication skills.
Benefits (as stated): 401(k) with match, medical/dental/vision, Life and AD&D, short/long-term disability, pet/legal insurance, EAP, discounts, professional development, HSA/FSA, incentive compensation, accident/critical illness/hospital indemnity, mental health resources, and paid parental leave.
Compensation: Annual base salary $185,000–$190,000. Some positions may include car allowance and eligibility for commissions/bonus.