Patient Access Liaison
Ascendis Pharma
June 30, 2026
On-site
Virginia Beach, VA
Patient Advocacy
The Patient Access Liaison (PAL) is a field-based role providing education and reimbursement support to adult and pediatric patients and caregivers.
Key Responsibilities:
- Primary point of contact for patients/caregivers for education on disease state, company products, and therapy access/administration.
- Build and maintain relationships via in-person and virtual interactions.
- Assess patient needs and create an action plan to empower advocacy using approved resources.
- Provide individualized education on disease state and product; educate on insurance coverage and therapy access.
- Conduct medication administration education once coverage is established.
- Provide affordability resource information as needed.
- Maintain long-term relationships with patients and care teams using a tailored communication plan.
- Collaborate with cross-functional internal teams; partner with Patient Advocacy and attend education symposia.
- Partner with Patient Safety/Pharmacovigilance and Complaint Management/Quality & Compliance to report AEs and product complaints.
- Ensure compliance with relevant regulations and standards.
- Up to 50% travel (including overnight; some weekend travel); includes visiting patient homes.
Qualifications:
- Bachelor’s degree + at least 5 years in direct patient support; ability to explain disease/product/access/reimbursement concepts at a consumer level.
- Clinical/Allied Health degree/licensure preferred; 5+ years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- 2+ years pharmaceutical industry experience.
- Bilingual preferred.
- Preferred: experience with orphan/rare disease product launches; educating caregivers on injectable administration; patient education and navigating reimbursement obstacles.
- Familiarity with HIPAA, FDA, and OIG compliance guidelines.
- Strong communication and ability to work autonomously; proactive and adaptable.
Benefits/Compensation (as listed):
- 401(k) match; medical/dental/vision; Life & AD&D; short/long-term disability; Pet & Legal Insurance; EAP; discounts; professional development; HSA/FSA; incentive plans; accident/critical illness/hospital indemnity; mental health resources; paid parental leave.
- Base salary: $185,000–$190,000 (varies by qualifications).
Key Responsibilities:
- Primary point of contact for patients/caregivers for education on disease state, company products, and therapy access/administration.
- Build and maintain relationships via in-person and virtual interactions.
- Assess patient needs and create an action plan to empower advocacy using approved resources.
- Provide individualized education on disease state and product; educate on insurance coverage and therapy access.
- Conduct medication administration education once coverage is established.
- Provide affordability resource information as needed.
- Maintain long-term relationships with patients and care teams using a tailored communication plan.
- Collaborate with cross-functional internal teams; partner with Patient Advocacy and attend education symposia.
- Partner with Patient Safety/Pharmacovigilance and Complaint Management/Quality & Compliance to report AEs and product complaints.
- Ensure compliance with relevant regulations and standards.
- Up to 50% travel (including overnight; some weekend travel); includes visiting patient homes.
Qualifications:
- Bachelor’s degree + at least 5 years in direct patient support; ability to explain disease/product/access/reimbursement concepts at a consumer level.
- Clinical/Allied Health degree/licensure preferred; 5+ years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- 2+ years pharmaceutical industry experience.
- Bilingual preferred.
- Preferred: experience with orphan/rare disease product launches; educating caregivers on injectable administration; patient education and navigating reimbursement obstacles.
- Familiarity with HIPAA, FDA, and OIG compliance guidelines.
- Strong communication and ability to work autonomously; proactive and adaptable.
Benefits/Compensation (as listed):
- 401(k) match; medical/dental/vision; Life & AD&D; short/long-term disability; Pet & Legal Insurance; EAP; discounts; professional development; HSA/FSA; incentive plans; accident/critical illness/hospital indemnity; mental health resources; paid parental leave.
- Base salary: $185,000–$190,000 (varies by qualifications).