Patient Access Liaison
Ascendis Pharma
June 30, 2026
On-site
Oklahoma City, OK
Patient Advocacy
The Patient Access Liaison (PAL) is a field-based role providing education and reimbursement support to adult and pediatric patients and caregivers.
Key Responsibilities:
- Serve as primary point of contact for patients/caregivers for education on disease state, Ascendis products, and access/administration questions.
- Develop and maintain relationships via in-person and virtual interactions.
- Assess individual needs and develop an action plan using approved resources to empower patient/caregiver advocacy.
- Provide individualized education on disease state and product using approved resources.
- Educate patients on insurance coverage and the process to obtain therapy.
- Conduct medication administration education once coverage is established.
- Provide information on affordability resources as needed.
- Manage long-term relationships with patients/care teams using a tailored communication plan.
- Collaborate with cross-functional internal teams.
- Partner with Patient Advocacy and attend patient education symposia.
- Partner with Patient Safety/PV and Complaint Management/Compliance to report AEs and product complaints.
- Ensure compliance with all relevant regulations and standards.
- Travel up to 50% (including overnight; some weekend travel).
Qualifications:
- Bachelor’s degree AND at least 5 years in a direct patient support role; ability to explain disease state, product, and access/reimbursement concepts at a consumer level.
- Clinical/Allied Health degree/licensure preferred; at least 5 years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- Minimum 2 years pharmaceutical industry experience.
- Bilingual preferred.
- Experience with product launches for orphan/rare diseases; experience educating on injectable product administration.
- Experience navigating reimbursement obstacles; familiarity with HIPAA, FDA, and OIG Compliance.
- Ability to work autonomously, communicate cross-functionally, and adapt quickly.
Preferred Skills/Traits:
- Excellent interpersonal, written, and verbal communication; professional, proactive demeanor.
Benefits:
- 401(k) with company match; medical/dental/vision; Life & AD&D; short/long-term disability; Pet & Legal insurance; EAP; employee discounts; professional development; HSA/FSA; incentive plans; accident/critical illness/hospital indemnity; mental health resources; paid leave for new parents.
Compensation:
- Base salary: $185,000–$190,000 (varies by qualifications/skills).
Key Responsibilities:
- Serve as primary point of contact for patients/caregivers for education on disease state, Ascendis products, and access/administration questions.
- Develop and maintain relationships via in-person and virtual interactions.
- Assess individual needs and develop an action plan using approved resources to empower patient/caregiver advocacy.
- Provide individualized education on disease state and product using approved resources.
- Educate patients on insurance coverage and the process to obtain therapy.
- Conduct medication administration education once coverage is established.
- Provide information on affordability resources as needed.
- Manage long-term relationships with patients/care teams using a tailored communication plan.
- Collaborate with cross-functional internal teams.
- Partner with Patient Advocacy and attend patient education symposia.
- Partner with Patient Safety/PV and Complaint Management/Compliance to report AEs and product complaints.
- Ensure compliance with all relevant regulations and standards.
- Travel up to 50% (including overnight; some weekend travel).
Qualifications:
- Bachelor’s degree AND at least 5 years in a direct patient support role; ability to explain disease state, product, and access/reimbursement concepts at a consumer level.
- Clinical/Allied Health degree/licensure preferred; at least 5 years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- Minimum 2 years pharmaceutical industry experience.
- Bilingual preferred.
- Experience with product launches for orphan/rare diseases; experience educating on injectable product administration.
- Experience navigating reimbursement obstacles; familiarity with HIPAA, FDA, and OIG Compliance.
- Ability to work autonomously, communicate cross-functionally, and adapt quickly.
Preferred Skills/Traits:
- Excellent interpersonal, written, and verbal communication; professional, proactive demeanor.
Benefits:
- 401(k) with company match; medical/dental/vision; Life & AD&D; short/long-term disability; Pet & Legal insurance; EAP; employee discounts; professional development; HSA/FSA; incentive plans; accident/critical illness/hospital indemnity; mental health resources; paid leave for new parents.
Compensation:
- Base salary: $185,000–$190,000 (varies by qualifications/skills).