Patient Access Liaison
Ascendis Pharma
June 30, 2026
On-site
Houston, TX
Patient Advocacy
The Patient Access Liaison (PAL) (field-based) provides education and reimbursement support to adult and pediatric patients and caregivers to help ensure timely, safe access to therapy.
Key Responsibilities
- Serve as primary contact for patient/caregiver education on disease state, products, and therapy access/administration.
- Build and maintain relationships through in-person and virtual interactions.
- Assess patient needs and develop plans of action using approved resources.
- Provide individualized education on disease state and product; educate on insurance coverage and how to obtain therapy.
- Provide medication administration education once coverage is established.
- Share affordability resources as needed.
- Develop tailored communication plans to manage long-term patient/care team relationships.
- Collaborate with cross-functional internal teams; partner with Patient Advocacy and attend education symposia.
- Partner with Patient Safety/Pharmacovigilance and Compliance to report AEs and product complaints.
- Ensure compliance with relevant regulations/standards.
- Travel up to 50% (including overnight and some weekend travel).
Qualifications
- Bachelor’s degree + 5+ years in a direct patient support role; ability to explain disease/product/access & reimbursement concepts at a consumer level.
- Preferred: Clinical/Allied Health degree/licensure + 5+ years clinical experience (pediatrics, endocrinology, neurology, ENT, orthopedics, or related).
- 2+ years pharmaceutical industry experience.
- Preferred: bilingual; experience with orphan/rare disease product launches; experience educating on injectable administration; reimbursement obstacle navigation.
- Familiarity with HIPAA, FDA, and OIG compliance guidelines.
- Strong interpersonal and communication skills; proactive, autonomous, adaptable.
Benefits
- 401(k) with match; medical/dental/vision; life/AD&D; short/long-term disability; Pet & Legal Insurance; EAP; professional development; HSA/FSA; incentive compensation; accident/critical illness/hospital indemnity; mental health resources; paid leave for new parents.
Compensation
- Annual base salary: $185,000–$190,000.
Key Responsibilities
- Serve as primary contact for patient/caregiver education on disease state, products, and therapy access/administration.
- Build and maintain relationships through in-person and virtual interactions.
- Assess patient needs and develop plans of action using approved resources.
- Provide individualized education on disease state and product; educate on insurance coverage and how to obtain therapy.
- Provide medication administration education once coverage is established.
- Share affordability resources as needed.
- Develop tailored communication plans to manage long-term patient/care team relationships.
- Collaborate with cross-functional internal teams; partner with Patient Advocacy and attend education symposia.
- Partner with Patient Safety/Pharmacovigilance and Compliance to report AEs and product complaints.
- Ensure compliance with relevant regulations/standards.
- Travel up to 50% (including overnight and some weekend travel).
Qualifications
- Bachelor’s degree + 5+ years in a direct patient support role; ability to explain disease/product/access & reimbursement concepts at a consumer level.
- Preferred: Clinical/Allied Health degree/licensure + 5+ years clinical experience (pediatrics, endocrinology, neurology, ENT, orthopedics, or related).
- 2+ years pharmaceutical industry experience.
- Preferred: bilingual; experience with orphan/rare disease product launches; experience educating on injectable administration; reimbursement obstacle navigation.
- Familiarity with HIPAA, FDA, and OIG compliance guidelines.
- Strong interpersonal and communication skills; proactive, autonomous, adaptable.
Benefits
- 401(k) with match; medical/dental/vision; life/AD&D; short/long-term disability; Pet & Legal Insurance; EAP; professional development; HSA/FSA; incentive compensation; accident/critical illness/hospital indemnity; mental health resources; paid leave for new parents.
Compensation
- Annual base salary: $185,000–$190,000.