Patient Access Liaison
Ascendis Pharma
June 30, 2026
On-site
Los Angeles, CA
Patient Advocacy
The Patient Access Liaison (PAL) is a field-based role providing education and reimbursement support to adult and pediatric patients and caregivers.
Key Responsibilities:
- Serve as primary point of contact for education on disease state, company products, and therapy access/administration.
- Build and maintain patient/caregiver relationships via in-person and virtual interactions.
- Assess individual patient needs and develop an action plan using approved resources to support advocacy.
- Provide individualized disease/product education using approved resources.
- Educate patients on insurance coverage and steps to obtain therapy.
- Provide medication administration education once coverage is established.
- Share affordability resources as needed.
- Manage long-term relationships with tailored communication plans for patients and care teams.
- Collaborate with cross-functional internal teams; partner with Patient Advocacy and attend education symposia.
- Partner with Patient Safety/Pharmacovigilance and Complaint Management to report AEs and product complaints.
- Ensure compliance with relevant regulations and standards.
- Up to 50% travel (including overnight and some weekend travel), including patient home visits.
Qualifications:
- Bachelor’s degree + 5+ years in direct patient support; ability to explain disease state, product, and access/reimbursement concepts to consumers.
- Preferred: Clinical/Allied Health degree/licensure + 5+ years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- 2+ years pharmaceutical industry experience.
- Preferred: bilingual; experience with orphan/rare disease product launches; educating on injectable administration; reimbursement obstacle navigation.
- Familiarity with HIPAA, FDA, and OIG compliance guidelines.
- Strong interpersonal, written, and verbal communication; autonomy; adaptability.
Benefits (selected): 401(k) match; medical/dental/vision; life/AD&D; short/long-term disability; HSA/FSA; EAP; paid parental leave.
Salary: $185,000–$190,000 base.
Key Responsibilities:
- Serve as primary point of contact for education on disease state, company products, and therapy access/administration.
- Build and maintain patient/caregiver relationships via in-person and virtual interactions.
- Assess individual patient needs and develop an action plan using approved resources to support advocacy.
- Provide individualized disease/product education using approved resources.
- Educate patients on insurance coverage and steps to obtain therapy.
- Provide medication administration education once coverage is established.
- Share affordability resources as needed.
- Manage long-term relationships with tailored communication plans for patients and care teams.
- Collaborate with cross-functional internal teams; partner with Patient Advocacy and attend education symposia.
- Partner with Patient Safety/Pharmacovigilance and Complaint Management to report AEs and product complaints.
- Ensure compliance with relevant regulations and standards.
- Up to 50% travel (including overnight and some weekend travel), including patient home visits.
Qualifications:
- Bachelor’s degree + 5+ years in direct patient support; ability to explain disease state, product, and access/reimbursement concepts to consumers.
- Preferred: Clinical/Allied Health degree/licensure + 5+ years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- 2+ years pharmaceutical industry experience.
- Preferred: bilingual; experience with orphan/rare disease product launches; educating on injectable administration; reimbursement obstacle navigation.
- Familiarity with HIPAA, FDA, and OIG compliance guidelines.
- Strong interpersonal, written, and verbal communication; autonomy; adaptability.
Benefits (selected): 401(k) match; medical/dental/vision; life/AD&D; short/long-term disability; HSA/FSA; EAP; paid parental leave.
Salary: $185,000–$190,000 base.