Patient Access Liaison
Ascendis Pharma
June 30, 2026
On-site
Nashville, TN
Patient Advocacy
The Patient Access Liaison (PAL) is a field-based role providing education and reimbursement support to adult and pediatric patients and caregivers. The PAL guides patients and caregivers through insurance, coverage, and reimbursement, and provides disease state, product, and medication administration education.
Key Responsibilities:
- Serve as primary point of contact for patients and caregivers for education on disease state, company products, and therapy access/administration questions.
- Build and maintain relationships via in-person and virtual interactions.
- Assess individual patient needs and develop plans of action using approved resources.
- Provide individualized education on disease state and product using approved resources.
- Educate patients on insurance coverage and the process to obtain therapy.
- Provide medication administration education once coverage is established.
- Share affordability resources as needed.
- Manage long-term relationships with patients and care teams via tailored communication plans.
- Collaborate with cross-functional internal teams; partner with Patient Advocacy and attend patient education symposia as needed.
- Partner with Patient Safety/Pharmacovigilance and Complaint Management/Quality & Compliance to report AEs and product complaints.
- Ensure compliance with relevant regulations and standards.
- Travel up to 50% (including overnight and some weekend travel).
Qualifications:
- Bachelor’s degree + at least 5 years in a direct patient support role; ability to explain disease state, product, and access/reimbursement concepts at consumer level.
- Clinical/Allied Health degree/licensure preferred; at least 5 years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- Minimum 2 years pharmaceutical industry experience.
- Bilingual preferred; experience with orphan/rare disease product launches preferred.
- Experience educating on administration of injectable products.
- Experience with reimbursement obstacles.
- Familiarity with HIPAA, FDA, and OIG compliance guidelines.
- Strong interpersonal, written, and verbal communication; ability to work autonomously and adapt quickly.
Benefits:
- 401(k) w/ company match; medical, dental, vision; life/AD&D; short/long-term disability; pet and legal insurance; EAP; employee discounts; professional development; HSA/FSA; incentive plans; accident/critical illness/hospital indemnity; mental health resources; paid parental leave.
- Base salary: $185,000–$190,000.
Key Responsibilities:
- Serve as primary point of contact for patients and caregivers for education on disease state, company products, and therapy access/administration questions.
- Build and maintain relationships via in-person and virtual interactions.
- Assess individual patient needs and develop plans of action using approved resources.
- Provide individualized education on disease state and product using approved resources.
- Educate patients on insurance coverage and the process to obtain therapy.
- Provide medication administration education once coverage is established.
- Share affordability resources as needed.
- Manage long-term relationships with patients and care teams via tailored communication plans.
- Collaborate with cross-functional internal teams; partner with Patient Advocacy and attend patient education symposia as needed.
- Partner with Patient Safety/Pharmacovigilance and Complaint Management/Quality & Compliance to report AEs and product complaints.
- Ensure compliance with relevant regulations and standards.
- Travel up to 50% (including overnight and some weekend travel).
Qualifications:
- Bachelor’s degree + at least 5 years in a direct patient support role; ability to explain disease state, product, and access/reimbursement concepts at consumer level.
- Clinical/Allied Health degree/licensure preferred; at least 5 years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- Minimum 2 years pharmaceutical industry experience.
- Bilingual preferred; experience with orphan/rare disease product launches preferred.
- Experience educating on administration of injectable products.
- Experience with reimbursement obstacles.
- Familiarity with HIPAA, FDA, and OIG compliance guidelines.
- Strong interpersonal, written, and verbal communication; ability to work autonomously and adapt quickly.
Benefits:
- 401(k) w/ company match; medical, dental, vision; life/AD&D; short/long-term disability; pet and legal insurance; EAP; employee discounts; professional development; HSA/FSA; incentive plans; accident/critical illness/hospital indemnity; mental health resources; paid parental leave.
- Base salary: $185,000–$190,000.