Patient Access Liaison
Ascendis Pharma
June 30, 2026
On-site
Grand Rapids, MI
Patient Advocacy
The Patient Access Liaison (PAL) is a field-based role providing education and reimbursement support to adult and pediatric patients and caregivers.
Key Responsibilities
- Serve as primary point of contact for education on disease state, company products, and therapy access/administration.
- Build and maintain relationships via in-person and virtual interactions.
- Assess individual patient needs to create an action plan using approved resources.
- Provide individualized education on disease state and product; educate on insurance coverage and steps to obtain therapy.
- Conduct medication administration education after coverage is established.
- Provide affordability resource information as needed.
- Maintain long-term relationships through a tailored communication plan.
- Collaborate with cross-functional internal teams; partner with Patient Advocacy and attend education symposia.
- Partner with Patient Safety/Pharmacovigilance and Complaint Management to report AEs and product complaints.
- Ensure compliance with relevant regulations and standards.
- Travel up to 50% (including overnight, patient home visits, and some weekend travel).
Qualifications
- Bachelor’s degree + 5+ years in a direct patient support role; ability to explain disease state, product, and access/reimbursement at a consumer level.
- Clinical/Allied Health degree/licensure preferred + 5+ years clinical experience (pediatrics, endocrinology, neurology, ENT, orthopedics, or related).
- 2+ years pharmaceutical industry experience.
- Bilingual preferred.
- Experience with orphan/rare disease product launches; educating on injectable administration; reimbursement obstacle navigation.
- Familiarity with HIPAA, FDA, and OIG compliance guidelines.
- Ability to work autonomously with cross-functional communication; strong interpersonal and communication skills.
- Adherence to company compliance programs/policies is required.
Benefits (selected)
- 401(k) match; medical/dental/vision; life and AD&D; short/long-term disability; HSA/Flexible Spending; employee assistance; professional development.
Compensation
- Annual base salary: $185,000–$190,000 (plus potential car/commission/bonus where applicable).
Key Responsibilities
- Serve as primary point of contact for education on disease state, company products, and therapy access/administration.
- Build and maintain relationships via in-person and virtual interactions.
- Assess individual patient needs to create an action plan using approved resources.
- Provide individualized education on disease state and product; educate on insurance coverage and steps to obtain therapy.
- Conduct medication administration education after coverage is established.
- Provide affordability resource information as needed.
- Maintain long-term relationships through a tailored communication plan.
- Collaborate with cross-functional internal teams; partner with Patient Advocacy and attend education symposia.
- Partner with Patient Safety/Pharmacovigilance and Complaint Management to report AEs and product complaints.
- Ensure compliance with relevant regulations and standards.
- Travel up to 50% (including overnight, patient home visits, and some weekend travel).
Qualifications
- Bachelor’s degree + 5+ years in a direct patient support role; ability to explain disease state, product, and access/reimbursement at a consumer level.
- Clinical/Allied Health degree/licensure preferred + 5+ years clinical experience (pediatrics, endocrinology, neurology, ENT, orthopedics, or related).
- 2+ years pharmaceutical industry experience.
- Bilingual preferred.
- Experience with orphan/rare disease product launches; educating on injectable administration; reimbursement obstacle navigation.
- Familiarity with HIPAA, FDA, and OIG compliance guidelines.
- Ability to work autonomously with cross-functional communication; strong interpersonal and communication skills.
- Adherence to company compliance programs/policies is required.
Benefits (selected)
- 401(k) match; medical/dental/vision; life and AD&D; short/long-term disability; HSA/Flexible Spending; employee assistance; professional development.
Compensation
- Annual base salary: $185,000–$190,000 (plus potential car/commission/bonus where applicable).