Patient Access Liaison
Ascendis Pharma
June 30, 2026
On-site
Allentown, PA
Market Access
The Patient Access Liaison (PAL) is a field-based role providing education and reimbursement support to adult and pediatric patients and caregivers.
Key Responsibilities
- Serve as the primary point of contact for patients/caregivers for education on disease state, Ascendis products, and therapy access/administration.
- Develop and maintain relationships via in-person and virtual interactions.
- Assess individual patient needs and create an action plan using approved resources to empower advocacy.
- Provide individualized education on disease state and product using approved resources.
- Educate patients on insurance coverage and the process for obtaining therapy.
- Conduct medication administration education once coverage is established.
- Provide affordability resources as needed.
- Manage long-term relationships with patients and care teams via tailored communication plans.
- Collaborate with cross-functional internal teams.
- Partner with Patient Advocacy and attend patient education symposia as needed.
- Partner with Patient Safety/PV and Complaint Management/QS & Compliance to report AEs and product complaints.
- Ensure compliance with relevant regulations and standards.
- Travel up to 50% (including overnight; some weekend travel).
Qualifications
- Bachelor’s degree AND 5+ years in a direct patient support role; ability to explain disease state, product, and access/reimbursement concepts at a consumer level.
- Clinical/Allied Health degree/licensure preferred; 5+ years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- 2+ years pharmaceutical industry experience.
- Bilingual preferred.
- Preferred: experience with orphan/rare disease product launches; ability to learn detailed product/disease information.
- Experience educating patients/caregivers on injectable administration.
- Experience working through reimbursement obstacles.
- Familiarity with HIPAA, FDA requirements, and OIG compliance guidelines.
- Strong interpersonal and written/verbal communication skills; autonomous and cross-functional collaboration.
Benefits
- 401(k) with company match; medical/dental/vision; Life & AD&D; short/long-term disability; pet and legal insurance; EAP; employee discounts; professional development; HSA; FSAs; incentive compensation plans; accident/critical illness/hospital indemnity; mental health resources; paid parental leave.
- Annual base salary: $185,000–$190,000.
Application instructions: Not provided in the text.
Key Responsibilities
- Serve as the primary point of contact for patients/caregivers for education on disease state, Ascendis products, and therapy access/administration.
- Develop and maintain relationships via in-person and virtual interactions.
- Assess individual patient needs and create an action plan using approved resources to empower advocacy.
- Provide individualized education on disease state and product using approved resources.
- Educate patients on insurance coverage and the process for obtaining therapy.
- Conduct medication administration education once coverage is established.
- Provide affordability resources as needed.
- Manage long-term relationships with patients and care teams via tailored communication plans.
- Collaborate with cross-functional internal teams.
- Partner with Patient Advocacy and attend patient education symposia as needed.
- Partner with Patient Safety/PV and Complaint Management/QS & Compliance to report AEs and product complaints.
- Ensure compliance with relevant regulations and standards.
- Travel up to 50% (including overnight; some weekend travel).
Qualifications
- Bachelor’s degree AND 5+ years in a direct patient support role; ability to explain disease state, product, and access/reimbursement concepts at a consumer level.
- Clinical/Allied Health degree/licensure preferred; 5+ years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- 2+ years pharmaceutical industry experience.
- Bilingual preferred.
- Preferred: experience with orphan/rare disease product launches; ability to learn detailed product/disease information.
- Experience educating patients/caregivers on injectable administration.
- Experience working through reimbursement obstacles.
- Familiarity with HIPAA, FDA requirements, and OIG compliance guidelines.
- Strong interpersonal and written/verbal communication skills; autonomous and cross-functional collaboration.
Benefits
- 401(k) with company match; medical/dental/vision; Life & AD&D; short/long-term disability; pet and legal insurance; EAP; employee discounts; professional development; HSA; FSAs; incentive compensation plans; accident/critical illness/hospital indemnity; mental health resources; paid parental leave.
- Annual base salary: $185,000–$190,000.
Application instructions: Not provided in the text.