Patient Access Liaison
Ascendis Pharma
June 30, 2026
On-site
Reading, PA
Patient Advocacy
The Patient Access Liaison (PAL) is a field-based role providing education and reimbursement support to adult and pediatric patients and caregivers.
Key Responsibilities
- Serve as primary point of contact for education on disease state, company products, and therapy access/administration.
- Develop and maintain relationships with patients and caregivers (in-person and virtual).
- Assess patient needs to create an action plan using approved resources to support patient/caregiver advocacy.
- Provide individualized education on disease state and product using approved resources.
- Educate patients on insurance coverage and how to obtain therapy.
- Conduct medication administration education once coverage is established.
- Provide information on affordability resources as needed.
- Manage long-term relationships with patients and their care team via tailored communication plans.
- Collaborate with cross-functional teams; partner with Patient Advocacy and attend patient education symposia.
- Partner with Patient Safety/Pharmacovigilance and Complaint Management to report AEs and product complaints.
- Ensure compliance with relevant regulations and standards.
- Up to 50% travel (including overnight), including weekend travel as needed.
Qualifications
- Bachelor’s degree + at least 5 years’ experience in a direct patient support role; ability to explain disease state, product, and access/reimbursement concepts at a consumer level.
- Clinical/Allied Health degree/licensure preferred; 5+ years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- Minimum 2 years pharmaceutical industry experience.
- Bilingual preferred.
- Preferred: product launch experience for orphan/rare diseases; experience educating on injectable administration; experience navigating reimbursement obstacles.
- Familiarity with HIPAA, FDA requirements, and OIG compliance guidelines.
- Strong interpersonal, written, and verbal communication; autonomous and able to adapt to evolving needs; adherence to company compliance programs.
Benefits
- 401(k) with company match; medical/dental/vision; life and AD&D; short- and long-term disability; Pet and Legal Insurance; EAP; employee discounts; professional development; HSA/FSA; incentive compensation; accident/critical illness/hospital indemnity; mental health resources; paid leave for new parents.
Base Salary: $185,000–$190,000.
Key Responsibilities
- Serve as primary point of contact for education on disease state, company products, and therapy access/administration.
- Develop and maintain relationships with patients and caregivers (in-person and virtual).
- Assess patient needs to create an action plan using approved resources to support patient/caregiver advocacy.
- Provide individualized education on disease state and product using approved resources.
- Educate patients on insurance coverage and how to obtain therapy.
- Conduct medication administration education once coverage is established.
- Provide information on affordability resources as needed.
- Manage long-term relationships with patients and their care team via tailored communication plans.
- Collaborate with cross-functional teams; partner with Patient Advocacy and attend patient education symposia.
- Partner with Patient Safety/Pharmacovigilance and Complaint Management to report AEs and product complaints.
- Ensure compliance with relevant regulations and standards.
- Up to 50% travel (including overnight), including weekend travel as needed.
Qualifications
- Bachelor’s degree + at least 5 years’ experience in a direct patient support role; ability to explain disease state, product, and access/reimbursement concepts at a consumer level.
- Clinical/Allied Health degree/licensure preferred; 5+ years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- Minimum 2 years pharmaceutical industry experience.
- Bilingual preferred.
- Preferred: product launch experience for orphan/rare diseases; experience educating on injectable administration; experience navigating reimbursement obstacles.
- Familiarity with HIPAA, FDA requirements, and OIG compliance guidelines.
- Strong interpersonal, written, and verbal communication; autonomous and able to adapt to evolving needs; adherence to company compliance programs.
Benefits
- 401(k) with company match; medical/dental/vision; life and AD&D; short- and long-term disability; Pet and Legal Insurance; EAP; employee discounts; professional development; HSA/FSA; incentive compensation; accident/critical illness/hospital indemnity; mental health resources; paid leave for new parents.
Base Salary: $185,000–$190,000.