Patient Access Liaison
Ascendis Pharma
June 30, 2026
On-site
Milwaukee, WI
Patient Advocacy
The Patient Access Liaison (PAL) (field-based) provides education and reimbursement support to adult and pediatric patients and caregivers. Supports patient access to therapy by guiding patients/caregivers through insurance, coverage, and reimbursement, and providing disease state, product, and medication administration education.
Key Responsibilities
- Primary point of contact for patients/caregivers for disease state, product, and therapy access/administration questions
- Develop and maintain relationships via in-person and virtual interactions
- Assess individual patient needs and create an action plan using approved resources
- Provide individualized education on disease state and product
- Educate patients on insurance coverage and how to obtain therapy
- Conduct medication administration education once coverage is established
- Provide information on affordability resources
- Manage long-term relationships with patients and care teams via tailored communication plans
- Collaborate with cross-functional internal teams
- Partner with Patient Advocacy; attend patient education symposia as needed
- Partner with Patient Safety/Pharmacovigilance and Complaint Management/Compliance to report AEs and product complaints
- Ensure compliance with relevant regulations and standards
- Travel up to 50% (including overnight); some weekend travel
Qualifications
- Bachelor’s degree + 5+ years in a direct patient support role; ability to explain disease state, product, and access/reimbursement concepts at a consumer level
- Clinical/Allied Health degree/licensure preferred; 5+ years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related
- 2+ years pharmaceutical industry experience
- Bilingual preferred
- Experience with orphan/rare disease product launches preferred
- Experience educating patients/caregivers on administering injectable products
- Experience with reimbursement education and obstacles
- Familiarity with HIPAA, FDA, and OIG Compliance guidelines
- Strong interpersonal, written, and verbal communication; autonomous teamwork; quick adaptation to evolving needs
Benefits
- 401(k) with match; medical/dental/vision; life and AD&D; short/long-term disability; Pet and Legal Insurance; Employee Assistance; discounts; professional development; HSA and FSAs; incentive compensation; accident/critical illness/hospital indemnity; mental health resources; paid parental leave
- Base salary: $185,000–$190,000
Key Responsibilities
- Primary point of contact for patients/caregivers for disease state, product, and therapy access/administration questions
- Develop and maintain relationships via in-person and virtual interactions
- Assess individual patient needs and create an action plan using approved resources
- Provide individualized education on disease state and product
- Educate patients on insurance coverage and how to obtain therapy
- Conduct medication administration education once coverage is established
- Provide information on affordability resources
- Manage long-term relationships with patients and care teams via tailored communication plans
- Collaborate with cross-functional internal teams
- Partner with Patient Advocacy; attend patient education symposia as needed
- Partner with Patient Safety/Pharmacovigilance and Complaint Management/Compliance to report AEs and product complaints
- Ensure compliance with relevant regulations and standards
- Travel up to 50% (including overnight); some weekend travel
Qualifications
- Bachelor’s degree + 5+ years in a direct patient support role; ability to explain disease state, product, and access/reimbursement concepts at a consumer level
- Clinical/Allied Health degree/licensure preferred; 5+ years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related
- 2+ years pharmaceutical industry experience
- Bilingual preferred
- Experience with orphan/rare disease product launches preferred
- Experience educating patients/caregivers on administering injectable products
- Experience with reimbursement education and obstacles
- Familiarity with HIPAA, FDA, and OIG Compliance guidelines
- Strong interpersonal, written, and verbal communication; autonomous teamwork; quick adaptation to evolving needs
Benefits
- 401(k) with match; medical/dental/vision; life and AD&D; short/long-term disability; Pet and Legal Insurance; Employee Assistance; discounts; professional development; HSA and FSAs; incentive compensation; accident/critical illness/hospital indemnity; mental health resources; paid parental leave
- Base salary: $185,000–$190,000