Order Systems Coordinator
Amneal Pharmaceuticals
8 days ago
Remote friendly (Glasgow, KY)
United States
IT
Responsibilities:
- Serve as the primary point of contact for customers regarding order inquiries, issues, and portal usage; resolve concerns related to orders, shipments, returns, or system access; provide onboarding and training.
- Monitor order status and proactively address delays, discrepancies, or exceptions; ensure accuracy of order data, pricing, and product configurations; manage the full order lifecycle (entry, validation, processing, fulfillment, and closure).
- Collaborate with supply chain, sales, customer operations, IT, and product teams to resolve order and system issues; escalate critical issues to meet service levels.
- Support the customer ordering portal, ensuring seamless ERP integration for accurate order capture, validation, and processing; identify inefficiencies and recommend improvements; maintain documentation; support portal enhancements.
Qualifications:
- Education: High School Diploma or GED (Required). Bachelor’s degree (BA/BS) (Preferred).
- Experience: 2+ years in Customer Service; 2+ years in E-Commerce.
- Serve as the primary point of contact for customers regarding order inquiries, issues, and portal usage; resolve concerns related to orders, shipments, returns, or system access; provide onboarding and training.
- Monitor order status and proactively address delays, discrepancies, or exceptions; ensure accuracy of order data, pricing, and product configurations; manage the full order lifecycle (entry, validation, processing, fulfillment, and closure).
- Collaborate with supply chain, sales, customer operations, IT, and product teams to resolve order and system issues; escalate critical issues to meet service levels.
- Support the customer ordering portal, ensuring seamless ERP integration for accurate order capture, validation, and processing; identify inefficiencies and recommend improvements; maintain documentation; support portal enhancements.
Qualifications:
- Education: High School Diploma or GED (Required). Bachelor’s degree (BA/BS) (Preferred).
- Experience: 2+ years in Customer Service; 2+ years in E-Commerce.