Order and Compliance Analyst
Perrigo Company plc
11 hours ago
Remote friendly (Allegan, MI)
United States
Operations
Description Overview
The Order and Compliance Analyst manages same-day order maintenance, customer order management (including VMI), and customer compliance fine processing. Collaborates with internal departments to meet customer order requirements and proactively minimize/exempt fines, and provides customer-specific reporting and analytics.
Scope of the Role
- Customer Order Management
- Create/process customer orders via customer systems, SAP manual entry, or EDI transmission.
- Perform product allocations based on customer requirements and inventory availability.
- Generate deliveries and provide Transportation details to schedule delivery appointments.
- Ensure purchase orders are processed to achieve perfect match standards.
- Respond promptly to customer inquiries and maintain strong customer relationships.
- Compliance Fine Management
- Retrieve compliance fine data from customer portals/other sources and consolidate into analytical documents.
- Analyze fines for validity using defined criteria and supporting data.
- Coordinate dispute submissions and collaborate with customer teams to resolve fines.
- Integrate accounting deduction information and ensure accurate SAP updates for customer margin reporting.
- Track, document, and close fines per internal and customer expectations.
- Reporting & Analytics
- Prepare/deliver reports on orders, deliveries, compliance, and account performance.
- Retrieve/analyze data from SAP and customer systems to identify trends/issues/improvements.
- Present findings via summaries, graphs, dashboards, or written reports.
- Same-Day Order Maintenance
- Monitor dashboards to correct D1/D2 errors, mismatches, and cross-reference issues.
- Maintain the SDOM tracker; identify root causes of recurring issues.
- Validate/update order lead times; run Z299 reports to identify price discrepancies and coordinate corrections with Sales.
- Audit manual orders for compliance with internal standards.
Experience Required
- Bachelor’s preferred; 5+ years relevant experience may substitute.
- Strong experience with SAP, EDI, or customer ordering systems.
- Advanced Excel (pivot tables, VLOOKUPs, data analysis) and Microsoft Office.
- Ability to learn customer-specific systems/portals quickly.
- Strong analytical skills; exceptional attention to detail and accuracy.
- Strong verbal and written communication.
- Ability to support multiple account managers and collaborate cross-departmentally.
- Excellent multitasking, urgency, adaptability, and independence.
- Ability to lead peers and contribute to team environment.
- Proven ability to research and resolve customer issues.
Benefits
- Competitive compensation; benefits for you and your family; career development opportunities. (Total Rewards referenced.)
Hybrid Working Approach
- Hybrid: 3 days onsite, 2 days remote; based in Allegan or Grand Rapids.
Application Instructions
- Click the APPLY button to apply. Submit resumes/CVs in English.
The Order and Compliance Analyst manages same-day order maintenance, customer order management (including VMI), and customer compliance fine processing. Collaborates with internal departments to meet customer order requirements and proactively minimize/exempt fines, and provides customer-specific reporting and analytics.
Scope of the Role
- Customer Order Management
- Create/process customer orders via customer systems, SAP manual entry, or EDI transmission.
- Perform product allocations based on customer requirements and inventory availability.
- Generate deliveries and provide Transportation details to schedule delivery appointments.
- Ensure purchase orders are processed to achieve perfect match standards.
- Respond promptly to customer inquiries and maintain strong customer relationships.
- Compliance Fine Management
- Retrieve compliance fine data from customer portals/other sources and consolidate into analytical documents.
- Analyze fines for validity using defined criteria and supporting data.
- Coordinate dispute submissions and collaborate with customer teams to resolve fines.
- Integrate accounting deduction information and ensure accurate SAP updates for customer margin reporting.
- Track, document, and close fines per internal and customer expectations.
- Reporting & Analytics
- Prepare/deliver reports on orders, deliveries, compliance, and account performance.
- Retrieve/analyze data from SAP and customer systems to identify trends/issues/improvements.
- Present findings via summaries, graphs, dashboards, or written reports.
- Same-Day Order Maintenance
- Monitor dashboards to correct D1/D2 errors, mismatches, and cross-reference issues.
- Maintain the SDOM tracker; identify root causes of recurring issues.
- Validate/update order lead times; run Z299 reports to identify price discrepancies and coordinate corrections with Sales.
- Audit manual orders for compliance with internal standards.
Experience Required
- Bachelor’s preferred; 5+ years relevant experience may substitute.
- Strong experience with SAP, EDI, or customer ordering systems.
- Advanced Excel (pivot tables, VLOOKUPs, data analysis) and Microsoft Office.
- Ability to learn customer-specific systems/portals quickly.
- Strong analytical skills; exceptional attention to detail and accuracy.
- Strong verbal and written communication.
- Ability to support multiple account managers and collaborate cross-departmentally.
- Excellent multitasking, urgency, adaptability, and independence.
- Ability to lead peers and contribute to team environment.
- Proven ability to research and resolve customer issues.
Benefits
- Competitive compensation; benefits for you and your family; career development opportunities. (Total Rewards referenced.)
Hybrid Working Approach
- Hybrid: 3 days onsite, 2 days remote; based in Allegan or Grand Rapids.
Application Instructions
- Click the APPLY button to apply. Submit resumes/CVs in English.