Order 2 Cash - Global Process Owner

Role Summary

Order 2 Cash - Global Process Owner based at US - Teaneck, NJ. Oversees and optimizes the global Order to Cash process, including accounts receivable, order entry, billing, credit & cash management, collections, system administration, master data management, and data analytics. Leads standardization, best practices, and continuous improvement to enhance efficiency and drive value.

Responsibilities

• Work with regional commercial teams, finance, IT, and other departments to align O2C processes with broader business objectives.
• Lead development, standardization, and optimization of global O2C processes across all business segments.
• Drive adoption of new tools and methodologies; develop and monitor KPIs and SLAs for O2C performance.
• Oversee administration and optimization of process-related systems; collaborate with IT and vendors to manage performance and improvements.
• Lead global master data management initiatives; establish governance policies for customer master data.
• Develop analytics capabilities to provide actionable insights into days sales outstanding, order entry, sales statistics, and process efficiency.
• Ensure O2C processes comply with policies, regulations, and audit standards; identify and mitigate risks.
• Develop and implement training programs; lead change management for new systems and processes.
• Manage third-party relationships (e.g., billing platforms, collection agencies).

Qualifications

• Bachelor‚Äôs degree in Business, Information Systems, or related field (Master‚Äôs degree or MBA preferred).
• 8+ years of experience in sales support, accounts receivable, collections, or related field with focus on O2C processes, system administration, and transactional operations.
• Extensive experience with ERP systems (JD Edwards and Oracle preferred) and O2C platforms; ability to lead system configuration and optimization.
• Expertise in master data management, process standardization, and process governance.
• Strong knowledge of global O2C processes, including sales order management, customer onboarding, and collections.
• Experience in a matrixed environment; proven leadership in cross-functional, global teams.
• Advanced analytical skills with experience in data-driven decision-making, analytics, and reporting tools.
• Experience in managing centers of excellence focused on process improvements and best practice implementation.
• Professional certifications such as CARP, CCCM, or PMP are a plus.

Skills

• Demonstrated leadership skills aligned with the company's mission and leadership philosophy.
• Ability to motivate and influence others; team-building and coaching capabilities.
• Continuous personal development and improvement; strong analytical capability including financial analysis.
• Relationship development with internal and external clients; excellent communication and collaboration.

Education

• Bachelor‚Äôs degree in Business, Information Systems, or related field; Master‚Äôs degree or MBA preferred.