Optimization Specialist

Role: The Optimization Specialist independently develops and improves Customer Support workflows, processes, and training to enhance operational efficiency, compliance, and quality within Caris Life Sciences' Account Liaison function. Responsibilities include creating SOPs, conducting root cause analysis, implementing process improvements aligned with regulatory standards, managing change control procedures, analyzing data for operational enhancements, and delivering training to support onboarding and ongoing staff development. The role also involves serving as a subject matter expert on discrepancy management, ensuring regulatory compliance through documentation oversight, and managing special projects supporting organizational growth and client satisfaction. Requirements: High school diploma; 5+ years in customer support with at least 1-year training experience; knowledge of HIPAA and patient data privacy; proficiency in Microsoft Office; ability to work independently and meet deadlines. Preferred qualifications include a bachelor’s degree, 2-3 years of training experience, oncology or medical administrative background, strong communication skills, and familiarity with Visio and LMS platforms. High-value biopharma specifics: Focus on healthcare workflows, patient data privacy, compliance with quality and regulatory standards, and support for medical support functions. Work setup involves in-person training, with occasional travel, flexible scheduling, and potential after-hours support.