Operations Associate

Role Summary

Our Operations team is seeking a highly motivated Operations Associate to support the onsite office and wet-lab operations in a fast-paced biotech environment. The ideal candidate will have a proven track record of excellent customer service, independent problem solving, and a desire to be part of a collaborative team. The position reports to the Operations Manager onsite 5 days per week in our Brighton, MA office.

Responsibilities

• Provide onsite operational support of Compass goals and contributing to the timely completion of Operations and Research milestones
• Independently own the maintenance, cleanliness, organization, stocking, and functionality of the office and lab spaces, including efficient troubleshooting and being solution-oriented
• Deliver responsive, high-quality internal customer service alongside the Operations team
• Collaborate with Operations and G&A teams on lab and office projects
• Coordinate with vendors and internal Compass teams to manage office, wet lab and facility needs such as: equipment maintenance, point of use (POU) supply management, track inventory & receive packages and deliveries, etc.
• Respond to and monitor scientific alarms potentially onsite as needed, per call tree needs
• Adhere to lab standard operating procedures, maintenance, billing reconciliation, and service to provide a streamlined experience working with and in the lab and the Operations team
• Take initiative to quickly solve lab issues, including effective communication with lab personnel
• Responsible for glass wash and autoclaves needs, CO2, LN2 and N2 liquid and gas tank changes
• Build and maintain strong working relationships with scientists, employees, and external partners to ensure smooth day-to-day operations
• Assist in the set-up and breakdown of special events, weekly breakfast days and lunch days
• Escort guests and service techs to and from the lobby and/or loading dock
• Provide ad hoc support for employee needs and other duties as assigned

Qualifications

• 1-3+ years of wet lab experience, preferably on an Operations team in a small biotech environment
• Exceptional organizational skills with the demonstrated ability to prioritize tasks and balance multiple responsibilities effectively
• Thorough understanding of general lab workflows, equipment, operational best practices, and experience in lab and office environments; lab freezer and CO2 incubator experience preferred
• Interest in supporting both lab and office personnel, prior experience supporting office operations and lab supply ordering is preferred
• Ability to learn various new tasks and provide onsite cross-functional coverage
• Proficiency with purchase order reconciliation, utilizing Microsoft Office 365; ERP or Business Central experience is a plus
• Demonstrated organizational and creative problem-solving skills with a solution-oriented mindset
• Strong interpersonal skills with a customer-focused mindset, and ability to build strong relationships with employees and vendors
• Self-motivated, flexible, and eager to take on new tasks in a fast-paced biotech environment
• Strong communication skills, with the ability to work independently and solid time management in a team-oriented environment

Additional Requirements

• This role requires the physical ability to lift, push, pull, and maneuver up to 50 lbs.
• Ability to stand for multiple hours at a time