Operational Success Engineer for Manufacturing & Critical Applications

Role Summary

Operational Success Engineer for manufacturing and other critical applications within the Cloud and Connectivity organization. You will be accountable for ensuring the reliability, resilience, and operational success of IT infrastructure underpinning applications where downtime or performance issues can have significant operational impacts. The role focuses on proactive risk prevention, technical coordination, and incident leadership across network, compute, storage, virtualization, and cloud-connected platforms. You will serve as the technical success owner for infrastructure supporting manufacturing and other critical applications, ensuring platforms meet availability, resiliency, performance, and security expectations.

Responsibilities

• Act as the primary technical partner for application and site stakeholders, providing guidance on infrastructure architecture, configuration, and operational readiness.
• Proactively assess and manage infrastructure health across network, compute, storage, virtualization, and cloud-connected services supporting critical applications.
• Partner closely with application owners, plant and business stakeholders, engineering, cybersecurity, and global infrastructure teams to align infrastructure capabilities with application requirements and uptime expectations.
• Serve as the technical coordination point for infrastructure engagement, ensuring application needs are clearly represented and addressed by the appropriate specialist teams.
• Lead proactive health and reliability reviews, focusing on dependency mapping, trend analysis, lifecycle risks, and capacity constraints.
• Coordinate incident response and technical escalations for application-impacting issues, ensuring rapid engagement, clear communication, and efficient recovery.
• Drive root cause analysis and corrective/preventive actions, working with engineering and service partners to reduce recurrence and improve long-term stability.
• Promote standard architecture, repeatable patterns, and improved observability to increase consistency, resilience, and predictability across critical applications.
• Support technology roadmaps and lifecycle planning, guiding modernization efforts and preparing applications for future demands.
• Provide technical direction and oversight to internal SMEs and service providers, ensuring day-to-day operations align with reliability and availability objectives.

Qualifications

• Strong technical foundation supporting enterprise or mission-critical applications, with experience in one or more of network, compute, storage, virtualization, and cloud-connected platforms.
• Proven ability to lead technical coordination across multiple applications or sites, driving consistent reliability and uptime outcomes.
• Experience supporting manufacturing systems and other critical applications where availability and performance are essential.
• Demonstrated strength in incident leadership and escalation management, including root cause analysis and follow-through on preventative actions.
• Familiarity with monitoring, observability, and reliability practices, such as health dashboards, trend analysis, and capacity planning.
• Excellent analytical, problem-solving, and communication skills, with the ability to explain technical risks and recommendations to both technical and non-technical stakeholders.
• A track record of influencing outcomes across global, cross-functional organizations without direct authority.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field with 5+ years of experience in IT infrastructure, technical support, service delivery, customer or operational success engineering, or similar roles supporting critical applications.
• Experience coordinating large-scale, multi-application or multi-site initiatives focused on reliability and operational continuity.
• Experience driving execution across global teams.

Education

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field

Additional Requirements

• Hybrid role located in Indianapolis, IN (relocation required)
• Travel: less than 5% travel