Oncology Portfolio Strategy, Director of Collaborative Account & Customer Management

Role Summary

Lead strategic planning and operations for the Collaborative Account Management (CAM) initiative in oncology, primarily coordinating in the US market with cross-functional alignment across Customer Experience, Sales, Medical, Access, Marketing, Field Analytics/Operations, and Training. Design and ensure execution of CAM best practices, develop new tools and processes to support CAM, and maintain high-performance teams within the CAM model. This role reports to the Head of the US Oncology Portfolio Strategy and collaborates with global stakeholders as needed.

Responsibilities

• Define and implement the vision for CAM with field leadership across functions, ensuring alignment and buy-in.
• Champion CAM and oversee Leaders of Oncology Field Teams to integrate CAM priorities into operations.
• Develop and monitor KPIs focused on CAM outcomes and continuous improvement.
• Design and implement the CAM framework to optimize customer engagement and lead operational execution.
• Develop and refine tools, processes, and resources to support CAM, including portfolio-wide content tactics.
• Monitor performance and drive high-impact outcomes across cross-functional teams.
• Identify opportunities for innovation and efficiency in account management strategies.
• Collaborate with Legal, Ethics & Compliance and other stakeholders to ensure compliant activities.

Operational Execution

• Own and optimize CAM processes, embedding best practices to enhance efficiency and effectiveness.
• Provide regular performance reports and actionable recommendations to senior stakeholders, including US oncology leadership.
• Partner with Customer Experience, Business Operations and IS to develop tools, resources, and analytics that support CAM implementation and account planning.

Innovation & Insights

• Collaborate with Marketing, Medical, Access, and Analytics to incorporate AI-driven insights within the CAM model.
• Advance data analytics and reporting capabilities to inform strategic decisions and improve customer engagement.

Talent Development & Capability Building

• Design competency models, performance evaluation frameworks, and development programs for CAM skills in partnership with HR and Training.
• Ensure talent acquisition aligns with future CAM capability needs and assist in incorporating CAM principles into new job descriptions.
• Partner with Training to embed continuous learning, identify knowledge gaps, and co-develop upskilling programs.

Select Conference & Event Leadership

• Oversee KOL and Jazz Executive logistical planning for major conferences (ASCO, JADPRO, ONS, HOPA, COA) ensuring alignment and executive exchanges.
• Act as the integrated voice of the conference to Jazz Leadership.
• Incorporate CAM principles into cross-functional meetings and events.

Change Management

• Drive change initiatives to adapt CAM strategies to market dynamics and organizational priorities.
• Assist leadership in integrating CAM principles into reporting and year-end assessments.

Qualifications

• Required: Bachelor's in a business discipline with a minimum of 10 years of increasing responsibility in pharma/biotech, including at least 5 years in customer-facing roles (sales, field marketing, field medical, field access, or equivalent).
• Required: Experience working with matrixed sales/marketing/medical/access teams.
• Required: Proven track record of success across complex goals and objectives.
• Required: Experience navigating ambiguity and change with an entrepreneurial mindset.
• Required: Proven ability to manage executive stakeholders to drive consensus and alignment at senior/executive levels.
• Required: Excellent verbal and written communication skills and strong collaboration abilities.
• Required: Ability to work with minimal supervision, set priorities to meet timelines, motivate others, and manage budgets.
• Required: Some home office experience preferred.
• Required: Demonstrated track record of creative problem solving and strategic abilities.
• Required: Travel will be required.

Preferred Education And Licenses

• Master’s or advanced degree preferred.