Oncology Case Manager - Ft. Worth, Abilene or Lubbock, Texas
Caris Life Sciences
June 25, 2026
On-site
Texas, United States
Patient Advocacy
Position Summary
The Oncology Case Manager manages and grows business with existing customers in an assigned territory, ensuring an end-to-end customer experience from order initiation through delivery of laboratory reports.
Job Responsibilities
- Provide exceptional customer support and satisfaction in partnership with internal/external stakeholders.
- Execute customer retention strategies; maintain and grow existing accounts.
- Build value-based relationships to increase product/service utilization.
- Maintain frequent communication with Customer Support and Commercial Leadership to share feedback, successes, challenges, and best practices.
- Document customer interactions, updates, and value-based activities in the CRM.
- Maintain working knowledge of products, services, technology platforms, reimbursement/billing processes, and molecular profiling solutions.
- Communicate with key account stakeholders; escalate issues impacting customer satisfaction.
- Maintain assigned company equipment and assets.
- Submit required reports/documentation accurately and on time.
- Meet/exceed performance goals.
- Support meetings, conferences, and trade shows as needed.
- Assist physicians with ordering and interpretation of the CMI platform (QC report accuracy; requires access to PHI).
- Maintain a primary focus on case management.
Required Qualifications
- Bachelor’s degree.
- 3+ years of account management or customer-facing experience.
- Problem-solving/decision-making skills; understanding of clinic-based business practices.
- Ability to learn proprietary software.
- Excellent written/verbal communication; strong organization/interpersonal/collaboration.
- Valid driver’s license and reliable transportation.
- Successful completion of pre-employment requirements (criminal background check, drug screening, and credit check for certain positions; reference verification).
Preferred Qualifications
- Experience in pharma/medical device/diagnostics; oncology experience.
Additional
- Periodic travel; may include evenings/weekends/holidays.
- Ability to sit/stand for extended periods; lift routine office materials.
The Oncology Case Manager manages and grows business with existing customers in an assigned territory, ensuring an end-to-end customer experience from order initiation through delivery of laboratory reports.
Job Responsibilities
- Provide exceptional customer support and satisfaction in partnership with internal/external stakeholders.
- Execute customer retention strategies; maintain and grow existing accounts.
- Build value-based relationships to increase product/service utilization.
- Maintain frequent communication with Customer Support and Commercial Leadership to share feedback, successes, challenges, and best practices.
- Document customer interactions, updates, and value-based activities in the CRM.
- Maintain working knowledge of products, services, technology platforms, reimbursement/billing processes, and molecular profiling solutions.
- Communicate with key account stakeholders; escalate issues impacting customer satisfaction.
- Maintain assigned company equipment and assets.
- Submit required reports/documentation accurately and on time.
- Meet/exceed performance goals.
- Support meetings, conferences, and trade shows as needed.
- Assist physicians with ordering and interpretation of the CMI platform (QC report accuracy; requires access to PHI).
- Maintain a primary focus on case management.
Required Qualifications
- Bachelor’s degree.
- 3+ years of account management or customer-facing experience.
- Problem-solving/decision-making skills; understanding of clinic-based business practices.
- Ability to learn proprietary software.
- Excellent written/verbal communication; strong organization/interpersonal/collaboration.
- Valid driver’s license and reliable transportation.
- Successful completion of pre-employment requirements (criminal background check, drug screening, and credit check for certain positions; reference verification).
Preferred Qualifications
- Experience in pharma/medical device/diagnostics; oncology experience.
Additional
- Periodic travel; may include evenings/weekends/holidays.
- Ability to sit/stand for extended periods; lift routine office materials.