Oncology Case Manager - Chicago

Role: Oncology Case Manager responsible for maintaining and growing customer relationships within an assigned territory, focusing on end-to-end case management and customer satisfaction. Responsibilities: partner with stakeholders, execute retention strategies, drive product utilization, document interactions in CRM, maintain knowledge of molecular profiling solutions, escalate issues, support physician needs, and meet performance goals. Requirements: bachelor’s degree, at least three years in pharma, medical device, or diagnostics, with proven account management success; strong communication, problem-solving, organizational, and collaboration skills; valid driver’s license; successful pre-employment clearance. Preferred: oncology experience and familiarity with clinical practices and molecular diagnostics. HighValue: direct support for diagnostic services, patient case management, potential involvement in diagnostics related to cancer, with an emphasis on customer retention and support. WorkSetup: travel required, including evenings/weekends as needed; physical ability to sit/stand and lift routine materials.