Oncology Case Manager
Caris Life Sciences
18 days ago
On-site
Tennessee, United States
Patient Advocacy
Position Summary
The Oncology Case Manager is responsible for maintaining and growing business with existing customers within an assigned territory, managing customer relationships end-to-end from order initiation through delivery of the laboratory report.
Job Responsibilities
- Partner with internal/external stakeholders to deliver exceptional customer support and satisfaction.
- Execute customer retention strategies; maintain and grow existing accounts.
- Build value-based relationships to increase utilization of products and services.
- Maintain frequent communication with Customer Support and Commercial Leadership to share feedback and best practices.
- Document customer interactions, updates, and value-based activities in the CRM.
- Develop and maintain knowledge of products, services, technology platforms, reimbursement/billing, and molecular profiling solutions.
- Communicate with key stakeholders and escalate issues impacting customer satisfaction.
- Maintain assigned company equipment and assets.
- Submit required reports and documentation on time.
- Meet or exceed performance goals.
- Support meetings, conferences, and trade shows as needed.
- Assist physicians with ordering and interpretation of the CMI platform (including QC report accuracy; requires access to PHI).
- Maintain a primary focus on case management.
Required Qualifications
- Bachelor’s degree required.
- Minimum 3 years of account management or customer-facing experience.
- Strong problem-solving/decision-making.
- Understanding of clinic-based business practices.
- Ability to learn proprietary software.
- Excellent written and verbal communication.
- Strong organizational, interpersonal, and collaboration skills.
- Valid driver’s license and reliable transportation.
- Successful completion of pre-employment requirements.
Preferred Qualifications
- Experience in pharma, medical device, or diagnostics.
- Oncology experience.
Additional
- Periodic travel (possible evenings, weekends, or holidays).
- Physical demands: sit/stand for extended periods; lift routine office materials.
The Oncology Case Manager is responsible for maintaining and growing business with existing customers within an assigned territory, managing customer relationships end-to-end from order initiation through delivery of the laboratory report.
Job Responsibilities
- Partner with internal/external stakeholders to deliver exceptional customer support and satisfaction.
- Execute customer retention strategies; maintain and grow existing accounts.
- Build value-based relationships to increase utilization of products and services.
- Maintain frequent communication with Customer Support and Commercial Leadership to share feedback and best practices.
- Document customer interactions, updates, and value-based activities in the CRM.
- Develop and maintain knowledge of products, services, technology platforms, reimbursement/billing, and molecular profiling solutions.
- Communicate with key stakeholders and escalate issues impacting customer satisfaction.
- Maintain assigned company equipment and assets.
- Submit required reports and documentation on time.
- Meet or exceed performance goals.
- Support meetings, conferences, and trade shows as needed.
- Assist physicians with ordering and interpretation of the CMI platform (including QC report accuracy; requires access to PHI).
- Maintain a primary focus on case management.
Required Qualifications
- Bachelor’s degree required.
- Minimum 3 years of account management or customer-facing experience.
- Strong problem-solving/decision-making.
- Understanding of clinic-based business practices.
- Ability to learn proprietary software.
- Excellent written and verbal communication.
- Strong organizational, interpersonal, and collaboration skills.
- Valid driver’s license and reliable transportation.
- Successful completion of pre-employment requirements.
Preferred Qualifications
- Experience in pharma, medical device, or diagnostics.
- Oncology experience.
Additional
- Periodic travel (possible evenings, weekends, or holidays).
- Physical demands: sit/stand for extended periods; lift routine office materials.