Nurse Case Manager (Eastern Time Zone)

Role Summary

The Nurse Case Manager (NCM) serves as the single point of contact for patients and their caregivers, aligned regionally to educate about generalized Myasthenia Gravis (gMG) and argenx products and support services. The NCM may provide resources to help patients manage their disease and coordinate treatment, engaging in one-on-one communications with patients and caregivers.

Responsibilities

• Provide direct educational training and support to patients and caregivers about gMG and prescribed argenx products
• Communicate insurance coverage updates and findings to the patient and/or caregiver
• Review and educate patients and/or caregivers on financial assistance programs and coordinate logistical support for patients to receive therapy and manage their disease
• Collaborate with argenx Patient Access Specialist, Case Coordinator, and Field Reimbursement Manager teams to troubleshoot and resolve reimbursement-related issues
• Engage with patients and provider case coordinators to ensure appropriate support is being given on an individualized basis
• Provide patient-focused education to empower patients to advocate on their behalf
• Develop relationships and manage multiple and complex challenges that patients and caregivers are facing
• Ensure compliance with relevant industry laws and argenx’s policies
• Aligned regional travel will be required for patient education to support patient programs
• Must be an excellent communicator and problem-solver
• Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines

Skills

• Demonstrated effective presentation skills; ability to motivate others; excellent interpersonal (written and verbal) skills – with demonstrated effectiveness to work cross-functional and independently
• Demonstrated ability to develop, follow and execute plans in an independent environment
• Demonstrated ability to effectively build positive relationships both internally & externally
• Demonstrated ability to be adaptable to changing work environments and responsibilities
• Must be able to thrive in team environment and willing to contribute at all levels with flexibility and a positive attitude
• Fully competent in MS Office (Word, Excel, PowerPoint)
• Flexibility to work weekends and evenings, as needed
• Participate in and complete required pharmacovigilance training
• Comply with all relevant industry laws and argenx’s policies
• Travel requirements less than 50% of the time

Education

• Applicants must live in the Eastern Time Zone
• Current RN License in good standing
• Bachelor’s degree preferred
• 5+ years of clinical experience in healthcare to include hospital, home health, pharmaceutical or biotech
• 2-5+ years of case management
• 2+ years of experience in pharmaceutical/biotech industry a must
• Reimbursement experience a plus
• Must live in geographically assigned territory
• Bilingual or multilingual a plus