Nurse Case Manager (Central Time Zone)

Role Summary

The Nurse Case Manager (NCM) is the single point of contact for patients and their caregivers. They are aligned regionally, responsible for educating patients, caregivers, and families affected by generalized Myasthenia Gravis (gMG) and CIDP about the disease, argenx’s products, and support services. The NCM coordinates resources to help patients manage their disease and treatment and participates in one-on-one communications with patients and their caregivers. This role is remote and requires regional travel for patient education as needed.

Responsibilities

• Provide direct educational training and support to patients and caregivers about gMG, CIDP, and prescribed argenx products
• Communicate insurance coverage updates and findings to the patient and/or caregiver
• Review and educate patients and/or caregivers on financial assistance programs they may be eligible for; coordinate logistical support for therapy and disease management
• Collaborate with the Patient Access Specialist, Case Coordinator, and Field Reimbursement Manager teams to troubleshoot and resolve reimbursement-related issues
• Engage with patients and provider case coordinators to ensure individualized support
• Provide patient-focused education to empower patients to advocate on their behalf
• Develop relationships and manage multiple and complex challenges faced by patients and caregivers
• Ensure compliance with relevant industry laws and argenx’s policies
• Aligned regional travel will be required for patient education to support patient programs
• Must be an excellent communicator and problem-solver
• Demonstrated time management, planning and prioritization skills; ability to multi-task and meet deadlines

Skills

• Demonstrated effective presentation skills; ability to motivate others; excellent interpersonal (written and verbal) skills with cross-functional and independent work experience
• Ability to develop, follow and execute plans in an independent environment
• Ability to build positive relationships internally and externally
• Adaptability to changing work environments and responsibilities
• Team-oriented with flexibility and a positive attitude
• Fully competent in MS Office (Word, Excel, PowerPoint)
• Flexibility to work weekends and evenings, as needed
• Participate in and complete required pharmacovigilance training
• Comply with all relevant industry laws and argenx’s policies
• Travel requirements less than 50% of the time

Education

• Current RN License in good standing
• Bachelor’s degree preferred
• 5+ years of clinical experience in healthcare (hospital, home health, pharmaceutical, or biotech)
• 2-5+ years of case management
• 2+ years of experience in the pharmaceutical/biotech industry
• Reimbursement experience a plus
• Must live in geographically assigned territory
• Bilingual or multilingual a plus

Additional Requirements

• Applicants must live in the Central region
• Must reside in the desired time zone