Neuroscience Territory Account Specialist – New Orleans

Role Summary

Location: New Orleans, Louisiana. This is a field-based and remote opportunity supporting key accounts in an assigned geography. The Territory Account Specialist (TAS) is a driven sales business leader who designs customized customer experiences tailored to the needs of each account and Health Care Providers. Acting as the primary point of contact in our customer-centric approach, the TAS engages with clients to identify mutual priorities and address their needs by problem-solving and leveraging resources to enhance patient outcomes. The TAS possesses expertise in clinical selling, account selling, access navigation, problem solving, team orchestration/collaboration, and omni-channel engagement.

Responsibilities

• Pinpoint mutual priorities and utilize insights and strategies across the entire account to formulate a strategic territory business plan that aims to enhance product demand by addressing the requirements of key partners and their patients, ultimately achieving exceptional outcomes.
• Encourage clinical discussions that motivate the customer to advocate for their patients and involve the entire account team to identify barriers, offering suitable solutions to meet the customer's needs.
• Utilize expertise and understanding of the market, relevant competitors, industry trends, and cross-functional strategies to foresee and effectively manage business opportunities and challenges.
• Conduct essential planning meetings with key stakeholders to tackle complex customer issues and collaborate effectively across departments to ensure all customer requirements are fulfilled.
• Examine market data and trends within the territory to understand the local business landscape, promote engagement, and lead both virtual and live interactions with customers.
• Utilize systems and omni-channel or multi-channel strategies to maximize the complete range of capabilities for personalized engagement with customers, whether in person or virtually.
• Work collaboratively with regional colleagues, other field staff, and home-office teams to proactively meet customer needs and deliver suitable access support.
• Deliver timely access assistance and work collaboratively with Patient Specialty Services (PSS) associates to address customer requirements efficiently.

Education

• Bachelor’s degree required; advanced degree a plus.

Qualifications

• Required: 2+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years.
• Required: Demonstrates the ability to collaborate across functions in a matrix environment, communicates clinical product details proficiently, maintains a proven history of consistent high performance, and excels at navigating and successfully selling to large accounts and key customer segments.
• Required: Proactive individuals with strong analytical skills to identify, prioritize, and use relevant data to solve problems and satisfy key customers, while showcasing ethical leadership and promoting a culture of compliance with company policies and laws.
• Required: Reside within territory, or within a reasonable daily commuting distance of 50 miles from the territory border. Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. Must have a valid driver’s license.
• Preferred: Experience across therapeutic groups, disease states, account management strategy, and new product launches.
• Preferred: Broad understanding in patient services, market access, buy and bill, specialty pharmacy, reimbursement and/or medical calling on HCPs with respect to a sophisticated product or reimbursement pathway.

Skills

• Clinical selling, account selling, access navigation, problem solving, omni-channel engagement.
• Collaboration across functions in a matrix environment; cross-functional communication.
• Analytical thinking with ability to analyze market data and trends.

Additional Requirements

• Driving is an essential function; must have a fully valid and unrestricted driver’s license. The company provides reasonable accommodations where possible.