Neuroscience Territory Account Specialist – Long Island, NY

Role Summary

As a Territory Account Specialist, you’ll lead with purpose by crafting personalized experiences that reflect each account and Health Care Provider’s needs. You’ll act as the primary point of contact, build meaningful connections, identify shared priorities, and link customers to Novartis resources to improve patient outcomes. The role balances demand generation with strategic account engagement, applying expertise in clinical and account-based selling, access navigation, collaborative problem-solving, team orchestration, and omni-channel engagement.

Responsibilities

• Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions.
• Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes.
• Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support.
• Apply deep knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges with agility.
• Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements – virtually or in person.
• Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.
• Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience.
• Harness digital tools and omni-channel strategies to personalize outreach and engage customers across both virtual and face-to-face settings.

Qualifications

• Required: Bachelor's degree from a 4-year college or university.
• Required: Experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams within the last 5 years. Other complex sales environments (medical devices, diagnostics, life sciences services, insurance, consumer health, B2B sectors) are welcome; applicants with limited prior sales experience may apply for Associate level opportunities.
• Required: Proven track record of consistent high performance and ability to navigate and successfully sell to large accounts and key customers.
• Required: Self-starter with analytic abilities to seek out, prioritize, and apply relevant information to solve problems; ethical leadership and ability to foster an environment that promotes ethical behavior and compliance with company policies and laws.
• Required: Residence within the territory, or within a 50-mile commuting distance from the territory border; ability to travel 60-80% across a broad geography; must have a valid driver’s license.
• Preferred: Experience across therapeutic groups, disease states, account management strategy, and new product launches.
• Preferred: Broad understanding in patient services, market access, buy and bill, specialty pharmacy, reimbursement and/or medical calling on HCPs with respect to a sophisticated product or reimbursement pathway.

Additional Requirements

• Travel: 60–80% across a broad geography; ability to drive and/or fly within the territory; valid driver’s license required.