Neuroscience Territory Account Specialist – Grand Rapids, MI

Key Responsibilities:
- Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions.
- Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes.
- Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support.
- Apply deep knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges with agility.
- Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements (virtually or in person).
- Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions.
- Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience.
- Harness digital tools and omni-channel strategies to personalize outreach and engage customers (virtual and face-to-face).

Essential Requirements:
- Bachelor’s degree required.
- Experience (within last 5 years) in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams; or complex sales environments (e.g., medical devices, diagnostics, life sciences services, insurance, consumer health, B2B) with strong field leadership and customer engagement. Associate level: applicants with limited prior sales experience encouraged.
- Proven track record of consistent high performance; ability to navigate and sell to large accounts/key customers.
- Self-starter with analytic abilities; ethical leadership and compliance with company policies/laws.
- Reside within the territory or within 50 miles of the territory border; travel 60–80% across the geography; valid driver’s license.

Desirable Requirements:
- Experience across therapeutic groups, disease states, account management strategy, and new product launches.
- Understanding of patient services, market access, buy and bill, specialty pharmacy, reimbursement, and/or medical calling on HCPs.

Leveling Guidelines (role depends on experience):
- Associate TSA: 4+ years leadership military service (recently separated) or limited prior sales experience; strong cross-functional collaboration and communication.
- Territory TSA: 2+ years relevant sales experience (specialty pharma/biotech/healthcare or related complex sectors) within last 5 years; cross-functional collaboration; communication of clinical product information.
- Senior TSA: 5+ years relevant experience.
- Executive TSA: 10+ years relevant experience.

Benefits:
- Performance-based cash incentive; depending on level, potential eligibility for annual equity awards.
- US-based eligible employees: comprehensive benefits (health, life, disability), 401(k) with company contribution and match, and time off (vacation, personal days, holidays, other leaves).

Driving is an Essential Function:
- Must have a fully valid and unrestricted driver’s license.