Neuroscience Territory Account Specialist – Grand Rapids, MI

Role Summary

This is a field-based and remote opportunity supporting key accounts in an assigned geography. The role focuses on building strong relationships with Health Care Providers, delivering tailored solutions, and aligning demand generation with strategic account engagement to improve patient outcomes. The successful candidate will apply expertise in clinical and account-based selling, access navigation, collaborative problem-solving, team orchestration, and omni-channel engagement.

Responsibilities

• Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions.
• Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes.
• Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support.
• Apply deep knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges with agility.
• Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements – virtually or in person.
• Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.
• Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience.
• Harness digital tools and omni-channel strategies to personalize outreach and engage customers across both virtual and face-to-face settings.

Qualifications

• Required: Experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams within the last 5 years. Other complex sales environments (e.g., medical devices, diagnostics, life sciences services, insurance, consumer health, B2B) are welcome; applicants for Associate Level opportunities with limited sales experience are encouraged to apply.
• Required: Proven track record of consistent high performance and experience selling to large accounts and key customers.
• Required: Self-starter with analytic abilities to identify, prioritize, and apply information to solve customer needs while demonstrating ethical leadership and compliance with company policies and laws.
• Required: Must reside within the territory, or within a reasonable daily commuting distance of 50 miles from the territory border. Ability to travel 60-80% over a broad geography; must have a valid driver’s license.
• Preferred: Experience across therapeutic groups, disease states, account management strategy, and new product launches.
• Preferred: Broad understanding of patient services, market access, buy-and-bill, specialty pharmacy, reimbursement and/or medical calling on HCPs for a sophisticated product or reimbursement pathway.
• Leveling Guidelines: The position will be filled at a level commensurate with experience.
  • Associate Territory Account Specialist: Recently separated from the US Military with 4+ years of military leadership experience, or applicants with limited prior sales experience. Demonstrates strong ability to collaborate, work cross-functionally within a matrix environment, and communicate product information effectively. Preferred experience in the 2-year Novartis Sales Internship Program; demonstrated proven leadership experience in student sports, fraternities, clubs, activities, and other extracurricular activities.
  • Territory Account Specialist: 2+ years’ experience in specialty pharmaceutical, biotech, healthcare, medical device, diagnostics, life sciences services, insurance, consumer health, B2B sectors or sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environment and can communicate clinical product information.
  • Senior Territory Account Specialist: 5+ years’ experience in specialty pharmaceutical, biotech, healthcare, medical device, diagnostics, life sciences services, insurance, consumer health, B2B sectors or sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environment and can communicate clinical product information.
  • Executive Territory Account Specialist: 10+ years’ experience in specialty pharmaceutical, biotech, healthcare, medical device, diagnostics, life sciences services, insurance, consumer health, B2B sectors or sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environment and can communicate clinical product information.
  • Training Note: For Field Roles with a Dedicated Training Period, the hired individual will complete initial training, including home study in eight hours per day and forty hours per week.

Skills

• Clinical and account-based selling
• Access navigation
• Collaborative problem-solving
• Team orchestration
• Omni-channel engagement

Education

• Bachelor’s degree from a four-year college or university

Additional Requirements

• Travel: 60-80% of the time across a broad geography.
• Residence within the territory, or within 50 miles of the territory border.
• Valid driver’s license; driving is an essential function of the role.