Neuroscience Territory Account Specialist – Detroit, S

Role Summary

Field-based and remote Territory Account Specialist role supporting neuroscience key accounts in Detroit. This position does not provide relocation assistance or visa sponsorship. You will be the primary contact for Health Care Providers, building relationships, identifying shared priorities, and linking customers to Novartis resources to improve patient outcomes. The role balances demand generation with strategic account engagement, leveraging clinical and account-based selling, access navigation, cross-functional collaboration, and omni-channel engagement.

Responsibilities

• Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions.
• Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes.
• Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support.
• Apply deep knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges with agility.
• Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements – virtually or in person.
• Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.
• Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience.
• Harness digital tools and omni-channel strategies to personalize outreach and engage customers across both virtual and face-to-face settings.

Qualifications

• Required: Experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams within the last 5 years. We also welcome candidates from other complex sales environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors, especially where strong field leadership and customer engagement are central to success. For Associate Level opportunities, applicants with limited prior sales experience are encouraged to apply.
• Required: Proven track-record of consistent high-performance, and well-versed in navigating and successfully selling to large accounts and key customers.
• Required: Self-starter with analytic abilities to seek out, prioritize, and apply relevant information to solve problems to meet the needs of key customers, while also demonstrating ethical leadership and ability to foster environment that promotes ethical behavior and compliance with company policies and laws.
• Preferred: Experience across therapeutic groups, disease states, account management strategy, and new product launches.
• Preferred: Broad understanding in patient services, market access, buy and bill, specialty pharmacy, reimbursement and/or medical calling on HCPs with respect to a sophisticated product or reimbursement pathway.

Education

• Bachelor’s degree from a 4-year college or university.

Skills

• Clinical and account-based selling
• Access navigation
• Collaborative problem-solving
• Team orchestration
• Omni-channel engagement

Additional Requirements

• Residence within the territory, or within a reasonable daily commuting distance of 50 miles from the territory border.
• Ability to travel 60-80% over a broad geography; may drive and/or fly within the territory.
• Valid driver’s license is required.