Neuroscience -MS-Territory Account Specialist – Los Angeles South

Role Summary

This is a field-based and remote opportunity supporting key accounts in the Los Angeles South territory. You will serve as the primary contact for healthcare providers, building meaningful connections, identifying shared priorities, and navigating solutions that link customers to Novartis resources to improve patient outcomes. The role balances demand generation with strategic account engagement, bringing expertise in clinical and account-based selling, access navigation, collaborative problem-solving, team orchestration, and omni-channel engagement.

Responsibilities

• Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions.
• Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes.
• Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support.
• Apply deep knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges with agility.
• Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements – virtually or in person.
• Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.
• Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience.
• Harness digital tools and omni-channel strategies to personalize outreach and engage customers across both virtual and face-to-face settings.

Qualifications

• Leveling Guidelines: The position will be filled at level commensurate with experience.
• Required: Experience (last 5 years) in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams. Candidates from other complex sales environments (medical devices, diagnostics, life sciences services, insurance, consumer health, B2B) are welcome; for Associate Level opportunities, applicants with limited prior sales experience are encouraged to apply.
• Required: Proven track record of consistent high performance and success selling to large accounts and key customers.
• Required: Self-starter with analytic abilities to seek out, prioritize, and apply relevant information to meet the needs of key customers, while demonstrating ethical leadership and compliance with company policies and laws.
• Required: Territory must be within the territory or within a reasonable daily commuting distance of 50 miles from the territory border; ability to travel 60–80% over a broad geography; must have a valid driver’s license.
• Preferred: Experience across therapeutic groups, disease states, account management strategy, and new product launches.
• Preferred: Broad understanding in patient services, market access, buy and bill, specialty pharmacy, reimbursement and/or medical calling on HCPs with respect to a sophisticated product or reimbursement pathway.

Skills

• Strong cross-functional collaboration and communication skills to work effectively within a matrix organization.
• Analytical ability to interpret market data and identify opportunities.
• Proficiency with digital tools and omni-channel engagement to personalize outreach across virtual and in-person settings.

Education

• Bachelor’s degree from a 4-year college or university.

Additional Requirements

• Driving is an essential function of this role; a fully valid and unrestricted driver’s license is required.
• Travel expectations: 60–80% travel across a broad geography.