Neuroscience Area Business Leader – Boston, MA

Role Summary

The Area Neuroscience Area Business Leader (ABL) directs a team of Territory Account Specialists to deliver tailored customer experiences and clinical dialogue that generate demand in the assigned geography. This field-based and remote role requires regular in-field interactions and cross-functional collaboration with Healthcare Providers, Key Accounts and Systems of Care, to establish Novartis as a preferred partner and to drive the brand strategy with high performance and accountability. Location: Boston, MA. Travel: 60-80% within a broad geography; residence within 100 miles of the territory border is required; a valid driver's license is required.

Responsibilities

• Recruit, develop, retain, mentor, and lead a diverse team to successfully deliver on strategic sales objectives and establish a cadence of accountability, including communicating and supervising KPIs and engaging all levels of performance.
• Model the way for all associates by encouraging a shared vision, communicating clear expectations, promoting accountability, enabling others to act, and challenging the status quo to optimize processes.
• Monitor and mentor to ensure Territory Account Specialists are effective orchestrators of the total account call by coordinating resources to plan, communicate, and follow through to meet customer needs.
• Develop, implement, and cultivate a customer-centric business plan in collaboration with customer engagement and cross-functional partners to optimize customer experience and product demand.
• Serve as a member of the regional leadership team contributing to the development of regional goals, business execution, team development and culture.
• Embed a hard-working, customer-centric culture where teams are engaged business owners who take action, speak up, solve problems, collaborate, experiment, and learn from mistakes.
• Possess in-depth knowledge in clinical, access and reimbursement, business acumen, territory management, and appropriate use of omni-channel marketing tools to mentor team members during field contacts and one-on-one sessions.
• Leverage analytics platforms to inform decisions and identify areas of risk and opportunity to ensure the Territory Account Specialists deploy resources such as strategic face-to-face meetings, omni-channel resources, total office calls, and cross-functional partners.

Qualifications

• Experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams. We also welcome candidates from other complex sales environments (medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors) where strong field leadership and customer engagement are central; internal Sales Associates are eligible if ELDP completed, or 2+ years of pharmaceutical/biotech sales management experience within the last two years.
• 2+ years’ experience as a first-line sales manager with strong strategic thinking and enterprise mindset (e.g., brand management, market access, account leadership).
• Demonstrated leadership experience in sophisticated selling environments (pharmaceutical, biotech, healthcare, physician, managed markets, and/or limited physical access accounts), with shown success (e.g., awards, top rankings, or strong performance).
• Proven track-record of attracting, developing, and retaining diverse talent and building high-performing teams; experience driving sales performance and executing strategy in matrixed, multi-regional environments.
• Experience managing field organizations through change, innovation, or growth is valued.

Skills

• In-depth knowledge in clinical, access and reimbursement, strong business acumen, territory management, and proficiency with omni-channel marketing tools to develop and mentor team members.
• Ability to leverage analytics platforms to inform decisions and identify risk and opportunities; experience coordinating resources (face-to-face meetings, omni-channel resources, total office calls) and collaborating with cross-functional partners.

Education

• Bachelor’s degree from a four-year college or university.

Additional Requirements

• Residence: Must reside within the territory or within a reasonable daily commuting distance of 100 miles from the territory border.
• Travel: 60-80% travel within a broad geography; requires a fully valid driver’s license. Driving is an essential function of the role.