National Director, Care Educators
Apellis Pharmaceuticals
3 hours ago
Remote friendly (United States)
United States
Patient Advocacy
Roles and Responsibilities:
- Provide strategic leadership to define and cultivate the ACE team culture and direction across the EMPAVELI franchise.
- Drive cross-functional alignment with internal stakeholders to embed ACE business objectives in brand strategy execution.
- Develop, analyze, and communicate KPIs and field trends to leadership with data-driven recommendations.
- Enhance the patient training experience with individualized home infusion education for patients living with rare diseases.
- Evolve the ACE program by designing and executing initiatives to improve self-administration training and the patient journey.
- Recruit, develop, and retain ACE talent; foster a high-performance, empathy-driven culture.
- Optimize tools and systems in collaboration with cross-functional teams (SOPs, CRM documentation, workflows, onboarding resources, field materials, training platforms).
- Oversee day-to-day operations via ACE Team Leads, including coaching and performance reviews.
- Develop and maintain a comprehensive ACE training program.
- Manage team budgets and resource allocations.
- Monitor vendor performance and ensure service-level quality.
- Ensure compliance with healthcare regulations, company policies, and industry standards.
- Coordinate nurse educator support with specialty pharmacy, reimbursement, and product delivery.
- Collaborate with VAP, Medical Affairs, Marketing, and Patient Advocacy on patient education initiatives.
Experience & Qualifications:
- RN with active/unrestricted license preferred (RPH/PharmD considered).
- 10+ years in pharmaceutical/biotech with rare diseases focus.
- 5+ years supporting/managing home-based subcutaneous infusion/injection therapies.
Skills:
- Proven team leadership in patient-facing, empathetic culture.
- Ability to execute strategic initiatives.
- Exceptional communication and presentation.
- Integrity, professionalism, and regulatory/ethical understanding.
- Self-motivated, collaborative, flexible.
Travel: Up to 50% national travel.
Education: Bachelor’s degree.
Benefits and pay information are included in the posting (target base salary range: $174,000-$261,000).
- Provide strategic leadership to define and cultivate the ACE team culture and direction across the EMPAVELI franchise.
- Drive cross-functional alignment with internal stakeholders to embed ACE business objectives in brand strategy execution.
- Develop, analyze, and communicate KPIs and field trends to leadership with data-driven recommendations.
- Enhance the patient training experience with individualized home infusion education for patients living with rare diseases.
- Evolve the ACE program by designing and executing initiatives to improve self-administration training and the patient journey.
- Recruit, develop, and retain ACE talent; foster a high-performance, empathy-driven culture.
- Optimize tools and systems in collaboration with cross-functional teams (SOPs, CRM documentation, workflows, onboarding resources, field materials, training platforms).
- Oversee day-to-day operations via ACE Team Leads, including coaching and performance reviews.
- Develop and maintain a comprehensive ACE training program.
- Manage team budgets and resource allocations.
- Monitor vendor performance and ensure service-level quality.
- Ensure compliance with healthcare regulations, company policies, and industry standards.
- Coordinate nurse educator support with specialty pharmacy, reimbursement, and product delivery.
- Collaborate with VAP, Medical Affairs, Marketing, and Patient Advocacy on patient education initiatives.
Experience & Qualifications:
- RN with active/unrestricted license preferred (RPH/PharmD considered).
- 10+ years in pharmaceutical/biotech with rare diseases focus.
- 5+ years supporting/managing home-based subcutaneous infusion/injection therapies.
Skills:
- Proven team leadership in patient-facing, empathetic culture.
- Ability to execute strategic initiatives.
- Exceptional communication and presentation.
- Integrity, professionalism, and regulatory/ethical understanding.
- Self-motivated, collaborative, flexible.
Travel: Up to 50% national travel.
Education: Bachelor’s degree.
Benefits and pay information are included in the posting (target base salary range: $174,000-$261,000).