MSC Collaboration Engineer III (Req #1393)

Role: Managed Service Center Tier 3 Collaboration Engineer providing second/third level technical support for Cisco Enterprise Collaboration products, endpoints, and voice gateways on a national basis. Responsibilities include troubleshooting, resolving device issues, mentoring on system integrations, and assisting with deployment and management of Cisco Collaboration technologies, ensuring high customer satisfaction. Qualifications: Expertise in Cisco Collaboration infrastructure, SIP, H.323, Unix/Linux, AD/Exchange, WebEx, Zoom Phone, and Contact Center; CCNA Collaboration mandatory, CCNP Collaboration preferred, CCIE Voice or Collaboration highly desired; strong troubleshooting, communication, and organizational skills; willingness to be on call 24/7. High-value specifics: focus on Cisco collaboration systems, voice gateways, endpoints, system integration, and automation; field implementation experience advantageous. Work setup: primarily remote, on-call 24/7; involves supporting national clients and engaging in after-hours escalations.