Meeting Account Manager

Role Summary

The Meeting Account Manager manages and supports all operational and logistical activities for meeting and event related activities. The role may liaise with a third party vendor as appropriate and works closely with specified clients to follow a comprehensive meetings and events calendar that aligns with business objectives, collaborating with internal counterparts to execute successful meetings and events.

Responsibilities

• Implementation and maintenance of the effectiveness of the quality system by ensuring strategic meeting management operations and standards for their customer account base.
• Consults with internal stakeholders in the planning phase of individual events; develops initial meeting specifications, budget, and facilitates event approvals; assists in developing a meeting format to achieve stated business objectives.
• Coordinates with Central Sourcing and client to complete site search and present strategic venue selection recommendations; liaises with Central Sourcing, client and Purchasing to execute contracts and initiate purchase orders; ensures client expectations and operational standards are defined when turned over to a preferred vendor.
• Attends client off-site meetings and events as necessary to support effective execution by the preferred logistics provider; acts as a resource to the client and logistics provider by sharing institutional knowledge critical to positive outcomes; observes and documents supplier performance strengths and areas for improvement.
• Ensures meetings are conducted in compliance with policy and that all aspects of meeting planning meet HCP compliance requirements (meal limits, transfer of value, etc.).
• Ensures logistics compliance across all aspects of meeting planning.
• Manages web registration processes for meetings (create, review, test); collaborates with TPV; manages invitation and reminder process for attendees (review with business owner, review/approve/deny deviation requests from TPV).
• Manages TPV through planning and close-out; triggers TPV status in Lanyon as needed.
• Manages/reserves air and ground transportation and rooms; prepares information for attendees; coordinates arrival/departure manifests; supervises TPV activities.
• Participates in annual planning and budgeting for the assigned business; identifies meeting activity and provides budgeting assistance as required.

Qualifications

• Bachelor’s Degree is required
• Certified CMP / CTSM
• 7+ years of work experience
• Meeting Management
• Knowledge of attendee management
• Management of suppliers
• Ability to manage multiple project deadlines
• Cross-functional collaboration
• Good communication/presentation skills, written and verbal
• Shows high level of initiative and ability to work independently