Medical Value and Health Information Technology (MVHIT) Manager - Health IT Liaison-West US

Role Summary

The MVHIT Manager – Health IT Liaison-West US educates health systems and IDNs on health information technology (HIT) and electronic health records (EHR) to support value-based care and patient outcomes. The role directly manages prioritized accounts in the West U.S. region, develops strategy and resources, and collaborates with cross-functional teams to advance HIT-enabled care across multiple therapeutic areas. Travel to account sites will be required to execute field activities.

Responsibilities

• Work with cross-functional medical and commercial account teams to gather EHR customer insights and assess opportunities
• Manage the customer accounts prioritization process for the MV Health IT Liaisons
• Contribute to the development of scalable, EHR-enabled tools and resources in relation to key therapeutic areas
• Deliver insights related to EHR objectives to key internal partners to help inform strategic decisions
• Deliver education on EHR reporting and clinical decision support tools to support health system initiatives
• Conduct regular meetings with customers to provide appropriate Health IT-related education
• Create and execute key account plans for how to navigate the customer landscape plus execute on key initiatives
• Assist through training and communication MSLs and KAMs on MVHIT and EHR programs and resources, and provide support to field staff to address questions
• Engage customers in the field using MAC-approved materials and messaging
• Demonstrate effective use of CRM tools to manage territory schedule and call documentation
• Support cross-functional workstreams to support business initiatives, contributing strategic insights on care management evolution and HIT implementation
• Provide feedback and support on targeting strategies, KPIs, and POAs

Qualifications

• Basic Qualifications:
• Doctorate degree
• Or Master’s degree and 3 years of Medical Capabilities experience
• Or Bachelor’s degree and 5 years of Medical Capabilities experience
• Preferred Qualifications:
• Experience in pharmaceutical/biotech industry or hospital system
• Understanding of or familiarity with EHR systems within IDNs
• Understanding of healthcare market and legislative trends impacting Health Systems, Pharma, Payers
• Experience applying HIT in inpatient and ambulatory settings
• Strong business acumen, analytical skills, and critical thinking
• Customer-facing experience with a strong service mindset
• Good understanding of IDNs and key partners
• Hands-on experience with EHR products (e.g., Epic, Allscripts, eClinicalWorks, Cerner)
• Experience with EHR reporting tools

Education

• Doctorate degree
• Master’s degree (if not meeting Basic qualifications above) or equivalent experience
• Bachelor’s degree

Additional Requirements

• 30-40% travel may be required