Medical Value and Health Information Technology (MVHIT) Manager - Health IT Liaison - Mid South US

Role Summary

The Medical Value and Health Information Technology (MVHIT) Manager – Health IT Liaison (MVHIT) is a field-based role focused on educating health systems and IDNs on health information technology (HIT) and electronic health records (EHR) to improve care delivery and patient engagement. The position manages prioritized accounts within the Mid South US region (TN, KY, MS, AL), develops strategies and tools for EHR-enabled care, and collaborates with cross-functional teams to advance value-based initiatives. Travel up to 50% may be required.

Responsibilities

• Work with cross-functional medical and commercial account teams to gather EHR customer insights and assess opportunities
• Manage the customer accounts prioritization process for the MV Health IT Liaisons
• Contribute to the development of scalable, EHR-enabled tools and resources in relation to key therapeutic areas
• Deliver insights related to EHR objectives to key internal partners to help inform strategic decisions
• Deliver education on EHR reporting and clinical decision support tools to support health system initiatives
• Conduct regular meetings with customers to provide appropriate Health IT-related education
• Create and complete key account plans for how to navigate the customer landscape plus complete key initiatives
• Effectively assist through training and communication MSLs and KAMs on MVHIT and EHR programs and resources and provide support to field staff to address questions
• Confidently engages customers in a field facing capacity using appropriate methods and MAC approved materials/messaging
• Demonstrates effective use of CRM tool to run territory schedule and call documentation
• Support cross-functional workstreams to support business initiatives as requested for identified accounts, contributing strategic insights on care management evolution, quality and care initiatives, and HIT implementation
• Provide feedback and support on targeting strategies, Key Performance Indicators, and POAs
• 50% travel may be required

Qualifications

• Required: Doctorate degree
• Required: Master’s degree and 3 years of Medical Capabilities experience
• Required: Bachelor’s degree and 5 years of Medical Capabilities experience
• Preferred: Experience in pharmaceutical/biotech industry or hospital system
• Preferred: Understanding of or familiarity with EHR systems within IDNs
• Preferred: Hands-on experience with EHR products, such as Epic, Allscripts, eClinicalWorks, and Cerner
• Preferred: Strong preference for experience with Epic and Cerner products
• Preferred: An understanding of the impact of healthcare market and legislative trends that impact Health Systems, Pharma, Payers
• Preferred: Experience in applying health information technology in inpatient and ambulatory settings
• Preferred: Strong business acumen, analytical skills, and critical thinking ability
• Preferred: Demonstrated customer-facing experience with a strong customer service mindset
• Preferred: Good understanding of IDNs and key partners
• Preferred: Experience with EHR reporting tools

Additional Requirements

• 50% travel may be required