Medical Screener - Reception Technician (Customer Service)

Role: Donor Services Associate in a plasma collection center, responsible for donor registration, screening, and education. Objectives include ensuring donor suitability, accurate data recording, and maintaining a safe, compliant environment. Responsibilities encompass verifying health history, performing health screenings (blood pressure, pulse, temperature, finger stick), educating donors about plasma products and procedures, managing donor flow, responding to donor reactions, and maintaining data integrity in electronic systems. The role may involve transferring donors, answering phone inquiries, and supporting hyperimmune programs if applicable. Qualifications: High school diploma or equivalent; at least three months' experience in clerical, customer service, or healthcare environments; ability to perform basic math. Preferred skills include bilingual abilities and cross-training flexibility. High-value specifics: Customer-focused role in a biomedical setting supporting plasma donation; adherence to OSHA, HSE, and SOP policies; potential involvement in hyperimmune plasma programs; primarily on-site with responsibilities demanding attention to safety and confidentiality. No specific clinical or research experience is required, emphasizing operational and customer service skills within a biopharma-related blood/plasma collection context.