Medical Screener - Reception Technician (Customer Service) (Bilingual – English/Spanish)

Role: Donor Services Associate at a plasma collection center, responsible for donor registration, health screening, and ensuring compliance with SOPs to verify donor suitability for plasma pheresis. Primary objectives include conducting screening procedures, educating donors about plasma-derived therapeutic products, maintaining accurate donor data, and ensuring safety and confidentiality. Responsibilities encompass performing health assessments (blood pressure, pulse, temperature, finger stick testing), managing donor flow, responding to donor inquiries, and maintaining a clean, compliant work environment. Qualifications include a high school diploma or equivalent, with at least three months of experience in clerical, customer service, or healthcare-related roles. Basic math skills are required. The role may involve cross-training in other areas and bilingual skills depending on organizational needs. High-value specifics include focus on plasma donation, adherence to health safety and OSHA policies, and potential involvement in hyperimmune programs. The position may require interaction with a diverse donor base and adherence to strict safety, confidentiality, and operational procedures.