Medical Screener - Reception Technician (Customer Service)

Role: Donor center associate responsible for donor registration, health screening, and education at a plasma collection facility. Objectives include verifying donor eligibility, performing health assessments (blood pressure, pulse, temperature, finger stick hematocrit), and ensuring compliance with SOPs. Responsibilities encompass assisting qualified donors, explaining donation processes, maintaining accurate electronic records, and monitoring donor well-being during and post-donation. May involve registering and transferring donors, answering phone inquiries, and supporting hyper immune programs. Requires maintaining safety, cleanliness, and confidentiality within a fast-paced environment. Cross-training and bilingual skills may be preferred. Responsibilities may extend to educating donors on therapeutic plasma products, depending on training and program needs. Requirements: High school diploma or equivalent; minimum 3 months of customer service or clerical experience, preferably in healthcare; basic math skills. Work conditions involve frequent standing, walking, manual tasks, occasional lifting up to 25 pounds, exposure to blood-borne pathogens and chemicals, and extended hours including overtime. High-value specifics include a focus on plasma donation, adherence to health and safety protocols, and supporting operational needs in a clinical environment.