Medical Screener - Reception Technician (Customer Service)

Role: Donor Center Associate responsible for greeting donors, conducting health screenings, and verifying donor eligibility for plasma pheresis. Objectives include ensuring compliance with SOPs, accurately recording donor data, and maintaining safety and quality standards. Responsibilities encompass performing health assessments (blood pressure, pulse, temperature, finger stick for hematocrit/protein), educating donors about plasma products, managing donor registration and transfers, addressing caller inquiries, monitoring donor reactions, and ensuring a clean, organized work environment. Qualifications: High school diploma or equivalent; at least 3 months experience in clerical, customer service, or medical environments; basic math skills. Preferred: Bilingual skills may be required. High-value specifics: role supports plasma donation operations, including hyper immune programs; work in a fast-paced setting with exposure to blood-borne pathogens, hazardous chemicals, and physical demands such as lifting up to 25 pounds, standing/walking extensively, and extended hours. Work setup includes overtime and extended hours as needed, with an hourly range of $16.61–$18.13, based on experience and qualifications.