Medical Screener - Reception Technician (Customer Service)

Role: Donor Services Associate at a plasma collection center, responsible for donor registration, health screening, and ensuring compliance with SOPs to verify donor suitability for plasma pheresis. Objectives include facilitating a smooth donation process, educating donors on plasma products, and maintaining safety and confidentiality. Responsibilities encompass conducting health assessments (blood pressure, pulse, temperature, finger stick tests), managing donor data entry, addressing donor questions, and monitoring for adverse reactions. The role may involve registering and transferring donors, answering calls, and cross-training in other center areas. Qualifications required are a high school diploma or equivalent, with at least three months of experience in clerical, customer service, or health-related environments—basic math skills are necessary. Preferred skills include bilingual ability and familiarity with health safety protocols. High-value specifics involve plasma donation, with potential involvement in hyperimmune programs, and adherence to health, safety, and OSHA policies. The position supports quality and compliance standards within a regulated environment, with an emphasis on confidentiality, safety, and excellent customer service. The role is typically on-site, with no specific travel expectations indicated.